Recent Reviews from AutoNation Volvo Cars San Jose

Great service and they offered a rental while they took care of the car. They repairs were we’ll done and the whole back wiper looked brand new. However, the cost of labor was more than I was expecting, close to double of the cost of all parts. I know service in the Bay Area is expensive, but this was a couple of hundred dollars more than I was expecting.

This is only for the service department. If I had known how awful the service department was I would never have bought a car here. The service department is so backed up/poorly managed that they can't get simple services done in a timely fashion. And if you need a rental car (you're gonna need a rental car) they ship you across the street to get a tiny junk car. I expect a comparable car to the one I'm dropping off. And if they arw out of rentals at the time you get there, you are stuck waiting hours. And no one here cares about your time, sanity or customer care. Worst customer service ever....

Service team was very responsive, professional, and helpful!

Bought our 2013 Volvo XC60 here. The buy process was very simple and very low pressure. Brought the car here for all servicing it's has needed since new - service has been quick and service advisor, Jamie, is the best person to work with. Great communication so we're never left wondering what the status of the car or the issue is.

AutoNation service was awesome. They gave me a loaner and took care of the repair. I had an additional request and they did it that without charging me too

Great experience at the place. Looking forward to doing business here again.

All star cast with the exception of finance and timing. I've never seen a dealership nearly turn away business. My sales guy, Frank, was great and his manager was great as well - but the process of taking 6 hours to finally get everything accomplished was ridiculous. They only had 1 finance manger and apparently 4 people were purchasing cars at the same time. That is just a joke! I had to leave, pick up my kids and come back and STILL had to wait another 1 hour plus. The experience was fine overall but the time it took was unacceptable. You must have more than 1 finance person available to close deals...can't operate a business like that.

The Sales Manager is shady. Agrees to terms, only to have those terms changed when I start looking at the fine print during signing. Happened with multiple issues. When I go to question him, he then changes his story. I've bought many vehicles, some from other AutoNation dealerships, never had someone change his story so much after we've verbally agreed to certain terms. Ended up paying a higher interest rate than was originally communicated, ended up paying more for the warranty than originally agreed to. Very disappointed. Edit: I did have to take the CPO vehicle in for alignment because it wasn't done right as part of the CPO process. That being said, I will give credit where it is due. Emir as a Service Advisor did an amazing job, he is the one person that we dealt with at the dealership who seemed to have his act together. Friendly, courteous, knowledgeable.

The Sales Manager is shady. Agrees to terms, only to have those terms changed when I start looking at the fine print during signing. Happened with multiple issues. When I go to question him, he then changes his story. I've bought many vehicles, some from other AutoNation dealerships, never had someone change his story so much after we've verbally agreed to certain terms. Ended up paying a higher interest rate than was originally communicated, ended up paying more for the warranty than originally agreed to. Very disappointed. Edit: I did have to take the CPO vehicle in for alignment because it wasn't done right as part of the CPO process. That being said, I will give credit where it is due. Emir as a Service Advisor did an amazing job, he is the one person that we dealt with at the dealership who seemed to have his act together. Friendly, courteous, knowledgeable.

I had two blowup tires and Autonation expedited the replacement and handled the my tire insurance.

The Sales Manager is shady. Agrees to terms, only to have those terms changed when I start looking at the fine print during signing. Happened with multiple issues. When I go to question him, he then changes his story. I've bought many vehicles, some from other AutoNation dealerships, never had someone change his story so much after we've verbally agreed to certain terms. Ended up paying a higher interest rate than was originally communicated, ended up paying more for the warranty than originally agreed to. Very disappointed. Edit: I did have to take the CPO vehicle in for alignment because it wasn't done right as part of the CPO process. That being said, I will give credit where it is due. Emir as a Service Advisor did an amazing job, he is the one person that we dealt with at the dealership who seemed to have his act together. Friendly, courteous, knowledgeable.

Timely, responsive and pleasant service experience. Friendly staff too!

Smooth transaction on our 2023 C40

Our Master Service Advisor, Jamie, at the Stevens Creek location, has always gone above and beyond what we expected — and we've been going to her for years! Very knowledgable and helpful.

The service on my xc40 was done on time as expected. I was given a vehicle to drive home. The experience was excellent and follow up call was well appreciated. Thank you The staff was friendly and knowledgeable.

We had a great experience from start to finish when we leased our 2023 XC40 Recharge from Ardavan and his team at Auto Nation San Jose. He was straightforward in our initial email communications, didn't give us the runaround, offered competitive pricing, and helped us secure our new, beloved XC40 Recharge. We went to the dealership to finish the paperwork and pick up our car. We were disappointed when we were told that we'd have to come back in a few days to pick up our new car because a software update was necessary. It would've been better to have been told that before we drove from SF to SF so we could've just picked up our new car on the day that it would be ready. Besides that, we had an overall great experience and will definitely give our business again in the future if they keep it up.

As with every dealership you have to consider the pros and cons. Parts are 100% guaranteed on repairs. Jamie is fine but some others are rude.

Extremely disappointed by AutoNation Volvo Cars San Jose. As an owner of 2016 Volvo XC70, I received an e-mail last February telling me that the car needed an upgrade of it's cell modem from 3G to 4G. The e-mail quoted $377.41 + labor with a 2 year subscription to Volvo Cars App included. Made an appointment for 3/4/2022, only to get a call from the service advisor that morning that parts were on backorder and upgrade was impossible at the time. I called the dealership and was told that my name was added to a waiting list and to expect a call back when modems came in. Fast forward to February 2023 - still no call, but parts are apparently available now. Sadly, the deal expired 12/31/2022, now AutoNation Volvo quoted me $1247.02 for the same upgrade.

Extremely disappointed by AutoNation Volvo Cars San Jose. As an owner of 2016 Volvo XC70, I received an e-mail last February telling me that the car needed an upgrade of it's cell modem from 3G to 4G. The e-mail quoted $377.41 + labor with a 2 year subscription to Volvo Cars App included. Made an appointment for 3/4/2022, only to get a call from the service advisor that morning that parts were on backorder and upgrade was impossible at the time. I called the dealership and was told that my name was added to a waiting list and to expect a call back when modems came in. Fast forward to February 2023 - still no call, but parts are apparently available now. Sadly, the deal expired 12/31/2022, now AutoNation Volvo quoted me $1247.02 for the same upgrade.

good experience. It is easy to schedule a service appointment online and they done the service soon.

Helpful, reliable, prompt

Brought my XC40 to Autonation Volvo Cars San Jose for rear wheel noise problem. The service advisor Sang Nguyen is very knowledgeable about Volvo cars and is very helpful. It turned out the problem was covered under warranty and I got a loaner car for free while my car is being repaired. Thank you Sang and Volvo Cars San Jose.

Staff was extremely helpful from the moment i arrived until I picked up my car. I have never had a better car servicing experience!

I found a great deal on a newer S60. 2018 with very low mileage, clean, like new. I am extremely happy, and look forward to driving my S60 for years to come. Emir is the service writer that I dealt with. I have had him scheduling and coordinating every appointment I have made at this location. I feel as though he has done everything in his power to make the appointments convenient for me, as well as addressing any and all concerns or questions I have had. I have to say, he presents himself as a very friendly and professional service writer. This is a big reason why I have given 5 stars for my experience with this Vovlo dealership owned by Autonation.

Very nice staff. Great product!

I just bought a car from Autonation Volvo in San Jose. It’s a comfortable place to do business. In fact, I bought a very nice used car there a few years before. I traded it in for a new hybrid version, inching my way toward full electric in the next few years. Autonation has friendly, knowledgeable sales people, who are approachable and easy to talk with. I didn’t feel any hard sell, which would have been a deal breaker for me. I’ve definitely walked away from places like that in the past! At Autonation, I even found myself chatting for a few minutes with the general manager, a friendly, helpful person. Usually one only talks with the GM if things start to go south. So that was a pleasant surprise. All in all, a good shopping experience at Autonation. Good people.

Timely and friendly service. A free rental was helpful. Thanks.

Needed 20k service and trim fixed on my Volvo XC90. Sang, the Volvo Rep was great! He was professional and took care of business. I?ve worked with Sang on my other Volvos over the years, he and the service dept are great.

Moneer (Sales) and Sean (Finance) were great in our recent purchase. They were easy to work with, informative and organized. *Update: Post-sales response from service has been poor. Had fuel gauge question/problem relevant to not running out of gas on long trip! Called and left messages x 2. Nothing in response. Have to change my overall rating.

I had no pressure from seal’s associates and he was honest with me all the time.

Great service. Thanks!

Had a really bad experience at the dealership. Me and a friend waited an hour after booking an appointment over phone. We had to ask around to get help with our appointment and everyone asked us to wait. After 15 more minutes we inquired some more about our appointment and encountered a very rude staff just telling to book an appointment next time. Completely mismanaged and a very unrefined dealership. Needless to say, we went to a different dealership and the experience was completely different and we ended up buying a nice electric car.

Took my Volvo XC90 in for a heater issue. The service advisor Emir was very friendly and professional. They couldnt solve the issue but thats because the parts have been back ordered from sweden as usual. They were able to perform the service recall. One of the only dealers in the Bay Area that still provides rentals. Overall a satisfactory experience.

I was overly disappointed. Got my car back more broken than it was AND had to pay. Manager shut door in my face.

Had a hassle free car buying experience with Abdul Mooner. He helped us explain the car features in details and made us feel comfortable with our purchase.

Had a blast getting my new car here. Staffs are friendly, responsive and respectful. Special shout out to Mr. Abdul Moneer, super nice and responsible guy who would come in even during his vacation just to make sure things are taken cared. Overall best dealership and sales person I’ve experienced.

Purchasing my new Volvo through AutoNation was a breeze. Jessica Morejon, the General Manager, reached out to me right away once I submitted a request for a quote, and was able to get the process started so that my visit to the dealership was quick and efficient. I worked with Duy in sales and Sean in finance, both of whom were friendly and helpful. Overall it was a great experience.

Was being helped by Pedro when his "manager" rudely interrupted while Pedro was helping me clarify some things. It's because I wasn't there to buy a new car. Hope the Indian couple that got Pedro pulled from me bought the car.

We had a great experience with the friendly and very helpful staff at AutoNation Volvo Cars San Jose. Jessica dug deep and made a trade with a dealer in SoCal to get us the car we wanted, and her associate Rob was also very helpful. Would recommend working with this dealer over any of the others in the Bay Area.

I used to work for Enterprise across the street and I have been knowing some of the advisors since then. Sang has been my advisor and he always goes above and beyond. From booking the appointment to addressing my concerns to being solution oriented, I am a happy customer. Not to mention, Sammi the sales rep always stays in communication and I can tell he loves what he does. Looking for a car? Volvo of Stevens Creek is a great place to visit.

This review is for new car sales. Rude. Disrespected me 3 times. Didn't even open a single car for us to see yet. To a point my wife stopped me from saying anything and we left immediately. Same sales rep was treating another party like royalty. All my friends and family won't ever shop here. Palo Alto Volvo if needed, just not here.

Stopped by the dealership to test drive used Volvo. Larry showed cars I was interested in, told me all cons and pros about them, test drove with me. Ended up with a nice low milage car, signing docs took no time. Dealership is in a pretty tight spot, with very limited parking, even navigating car out of the spot for test drive required team work :). Overall it was a nice experience.

Dealer had adequate availability of models to be able to select the right vehicle.

Just did the 20K miles service. It was very smooth and the staff was very helpful.

Process of ordering car and pickup as well as establishing pricing for lease was smooth.

Have had several poor experiences here where the service is just not up to par. Made an appointment, confirmed the appointment and showed up to be told there was no appointment in the system. On a separate occasion was told a part was on backorder 1-2 months and we'd be contacted when it was available. Over 6 months later we have had to follow up only to be told the part is on backorder for 1-2 months again. They just don't seem to care much about the customer experience.

Outstanding service and professionalism

I purchased good XC90 with good price. Now you can met amazing finance rate 3.99% if you choose 36months option.

Quick, efficient, and friendly!

It was a great experience. I visited multiple times to check the car models, pricing and features and every time its was a welcoming experience.

Alana, Sean and Diego at the dealership we’re a pleasure to work with and made my car buying experience very smooth. Thanks again :)

AWFUL. Total scam, it was supposed to be a lease covered 3 year maintenance, which is free of charge, but they would charge nearly 2000 bucks just before I was about to turn in my car on appointment.

Lovely service, great experience. Moneer, finance staff thanks for ur efforts

Fast, efficient, and covered all the bases. Great job guys! Special thanks to Harvey from start to finish and everything in between, AMAZING!

I recently purchased XC60 B5 replacing my old Lexus GX460 from AutoNation. My purchasing experience from the 1st visit to driving the new car out was great. Shin was very proactive and supportive for all requests and my purchasing conditions. Recommend!

I had a very positive experience with the sales team at AutoNation Volvo Cars SJ. - Reliable, trustworthy and good communications is what stood out to me. First I send a note from cars.com on a car that AN had just gotten in, and got an almost immediate response. Next, we agreed on a time to stop by and see the car. It looked fine and there were some small things that were to be fixed, but we made a temporary agreement and I was told it could be ca 10 days before it would be ready for pickup. At the end of the week, my sales contact Yoon called with an update and that we were still on schedule. Just to follow up after the weekend and set a pickup time. No haggling and no changes to the initial agreement, and the car was fixed as agreed upon. So now I'm an happy owner of an xc60 - no pain or struggle as I have experienced at other dealers.

Great sales experience working with Sami on ordering an XC40 Recharge. Sami was prompt, efficient, and helpful. He helped keep me informed and excited through the multi-month wait for a vehicle. Additional kudos to Sean from the financial department who walked us through our options and was helpful without being pushy.

Part of the team (3-4 people) works like a family, everyone reached out at some point of the purchasing process to give out information / update/ scheduling, never waited for more than a day to get back to every question we ask. No markup and relatively short waiting period (only 5 months for a 2023 PHEV 6-seater at this level/quality, probably you can’t find anywhere - I tried for more than a year) are big factors why I bought my car here. Just hope the rest of the team could help out more since only those couple of people that helped me were running around like chickens without heads. Looks like a small team and a couple of other workers were just sitting there on their phones/TV.

Staff was friendly and selection was decent given the shortages. I was charged no dealer adjustment but beware of extra services and packages sprung on you when the car arrives. They want a decision immediately and will not provide extra time to review. I had 5 hours in the dealership and at no point were the packages mentioned or explained before I got in the room with the finance team. Be prepared and don't get pressured into things you regret. 3.5 stars if I could choose it

Had a wonderful experience with AutoNation Volvo. This is my second car from them.

I bought my Volvo XC60 (new car) about 4 years ago at Stevens Creek Autonation Volvo. Couple of weeks after the purchase, I found some issues with the car battery, so I drove the car back to service and they changed the battery. Few months after that, I found some issues again with the battery so I drove my car back into service center again. The service guy told me they have changed the battery for my car and I assume they should have put a new battery on my car. Since my car was still in original warranty, they didn't charge me for battery changes. However, not very long after the battery was changed, some strange noise started to be on my car after car is parked and engine is shut. I told service guy when my car was in yearly service and they told me nothing was wrong and they can't find any issue. Few months ago, the strange noise became worse and I often see "battery low" signal even I drive my car everyday. So I drove my car back to service center and asking them to take a look. After putting 3, 4 days in service center, they told me they could not find any issue but charged me $245 for debugging. 2 weeks ago, I sent my car to yearly service again and asking them to check it again. Finally, they told me my car battery need to be changed and they charged me around $600 for a new battery. After the battery was changed, strange noise went away.

Great service. Lovely account manager to deal with, would highly recommend KEISHA BRADLEY after my successful experiences with her. DM her today to be part of the success story; WhatsApp: +1 (614) 414 2160 Email: keishabradleyfx@gmail.com

Update. They took really good care of us after the review. They decided to take care of the paint issue and apologize for the inconvenience. Faith restored. Thanks Volvo Worst car dealership I’ve ever dealt with. They sold my wife a preowned certified S60 that had poor body work done now apparent two years later due to chipping paint. Manager offered us the option to paint it. $900. This was apparently the best he could do. The S60 was certified to have no accidents or body work. Lies lies lies! And now you want to charge me $900. Did I mention we just dropped off the car due to a service light indicating a repair must be made. Parts needed to be purchased a service date scheduled. We arrive to find the part was ordered wrong and we owe $600 more for the wrong part. Bravo Volvo! You just lost a third time Volvo owner customer. I will never purchase a Volvo again nor will I ever step foot in that dealership. We are selling this car and purchasing a new car with a reliable and trustworthy dealership. Stayh far away!!!!! Ian and Sara Gillette

Stress free experience. It was easy to get what we wanted with help from Rob.

Service advisor was very helpful on the items I need. He was very through and kept me informed before I ask.

It was one of the worst experiences for me selling my used car at this dealership. I waited for 1.5 hrs after getting an online quote from autonation but the representative gave an illogical reasoning that I had taken the EV credit of 7.5k so the value of the car was 7.5k less than the quote provided by autonation. By the way, I haven't taken any EV credit as I am not eligible for it. This is not as per any applicable tax law and car values are not governed by any of these illogical explanations. If you look up the car value listed for comparable used cars on autonation (or any other online car marketplace) that's what governs used car values. Complete waste of time and ill intention on this dealership's part to fleece me.

Worst car dealership I’ve ever dealt with. They sold my wife a preowned certified S60 that had poor body work done now apparent two years later due to chipping paint.

I had a great experience at the Volvo Stevens Creek. Everyone at this location is friendly and helpful. It was a great shopping experience and I walked out with a beautiful car.

3 vent switches were broken after my service. Even no response after I reached out to service rep, so don't recommend

Very positive experience- great team and service.

Yoon and the staff at Auto Nation San Jose are so kind and friendly to work with. Yoon made my very first car purchase very smooth and exciting. He guided me on what would be best as well as what would save me money. He was very kind and helpful, I recommend anyone who wants a beautiful Volvo to come to visit Yoon and his team.

Samuel Van Dyke, our representative, was very helpful and honest. His honesty helped me understand why Autonation is a better choice for customers than Carvana or Shift. In the rare event of selling a car, it is very important that the customer feels comfortable and has smooth and pleasant communication with the representative. In this respect, Sam's responses were perfect and a memorable customer experience. I would ask him for help next time I sell my car, and I would recommend him to my friends. I want to thank Sam again.

Diego, the fleet manager, is personable and informative. Sean was very helpful and informative. It was a quick deal working with both of them, going through the sales process in about 3-4 hours. Alana is in touch with me as Diego went on vacation. Kudos for the tag team. 5 stars for all three of them. I'd say it's almost 5 stars as I'm still waiting for delivery. I truly appreciate that AN Volvo is making sure my car is delivered in top condition, but would love a more regular notification. Will update this review when we complete with the delivery.

Warning, do NOT buy a car from Volvo San Jose, they bait & switch add on coverage and then do not honor it. When I got the XC90 Recharge last year, they talked me into the extra coverage for about $2000 that would cover any wear and any damages to tires, windshield and more. I went in for scheduled maintenance, and mentioned that the tire pressure sensor kept going off and showed them a developing crack in the windshield. They then said I need a new tire (only $16,000 miles on it) and said I'd need to have my insurance cover a new windshield, that the coverage I paid doesn't cover the windshield (even though it literally lists the windshield in the printed coverage list). Service people didn't care, sales people lied about the coverage, dealership doesn't care and doesn't honor what they sell. I will never get another car from this dealership again, they are not honest and can not be trusted.

My wife and I were looking to get a new car for her and Sam and Diego showed us some cars based on what we were looking for. We loved the car but wanted to do our due diligence and shop around a bit, just in case. We ended up going with them not only because of the good price on the car we liked (with no dealer markups, which is big these days) but because we didn’t feel pressured to buy NOW like we did at other dealerships. Big shoutout to Sam and Diego for making our buying experience as smooth and painless as possible!

Had a very bad experience with the customer service advisor Harvey . He was very rude over the phone and not helpful at all .

Straightforward dealership. Had a good experience purchasing a vehicle there.

Service for leased 2021 S60 was quite good, despite taking a bit longer than expected. Jamie provided good customer service and kept me up to date - this was very helpful. A big disappointment is a request to pay $315 for 10k service; I was never told this would be the case. This is unacceptable.

It was really nice service from Volvo San Jose

Bought a previously owned 2018 Tesla Model 3, September 3, 2022. When we got back to Sacramento, we discovered there was no charging cable/connector. They have refused to provide one, though it was original equipment and it was not disclosed that it was missing. Though it us essential to the operation of the vehicle they have refused to provide it. Furthermore, they should not be selling Teslas, because they no nothing about them. They are nice before the sale. Then, rude and disrespectful after. Beware!

Bought a previously owned 2018 Tesla Model 3, September 3, 2022. When we got back to Sacramento, we discovered there was no charging cable/connector. They have refused to provide one, though it was original equipment and it was not disclosed that it was missing. Though it us essential to the operation of the vehicle they have refused to provide it. Furthermore, they should not be selling Teslas, because they no nothing about them. They are nice before the sale. Then, rude and disrespectful after. Beware!

Much simpler and easier experience than CarMax or the Honda dealer next door. They were completely accepting of my family's unusual financial situation and were able to get us financing on a beautiful 2018 Mazda3. Test drive process was simple, and the price was fantastic!!! The process was a little long, but that's going to be true any time you buy a car. They even went above and beyond by calling around to other banks after we left to see if they could get us a better rate. They got our APR lowered by 4% which they didn't have to do. Genuinely just great people!!!

Had a great experience here with Mike Yates and Alana Barragan. They really worked with us and got us into the exact vehicle we wanted. They really will treat you right while going above and beyond.

Great services! My car had quite a few problems over the years. But I could count on Volvo to help me fix them. They're even willing to help on issues outside warranty.

Fantastic buying experience, Frank Homayoun was great. He was no pressure listened to all are needs and put us in the right model. After the purchase we noticed some glue residue on the paint, we brought the car in the next day to have it removed, and Frank came in on his day off to make sure we were taking care of properly. That's true customer service.

Had a fantastic buying experience at this dealership, Thank you Frank H. for all your help, this man goes above and beyond when it comes to his job. Thank you

This dealership service department is well organized but just has too much volume and too few employees to provide 5* service. I recently had my car in for its annual service and a problem with the air suspension. They replaced some parts on the first service, but the problem was not repaired, and I had to bring it back for a 2nd time. They charged me over $2000 to repair the suspension in total when that was more than I paid for it as an option. The other problem was that they did not properly reinstall my 3rd party air pressure tire monitors (just screw them back tightly on the valve stems) so my front left tire went flat just a few blocks from the dealership! I spent nearly 2 hours at an American Tire getting the tire check for leaks as the dealership techs had all gone home. When I discussed this with management the next day, no apologies, no promise of follow through, no gift cards for future work, just a "we'll check into it and get back to you". It's been a month with no response. It's now been another month and still no response in spite of their social media agent response shown below

Mr. Emir Krajnic took great care the second I arrived to the service center at the Stevens Creek Blvd (San Jose) location. He carefully went over my vehicle and he promptly called me a few hours later for a thorough update.

Great car selections with services. Mr. Yoon helped me to find right car.

I live in Southern California and DIDNT receive helpful service locally when looking for a car…wanted the XC90 hybrid. I called all the dealerships in So Cal and was just told there was no inventory. Decided to start calling Northern California and Alanna B answered. She immediately told me they could help me, told me they had new cars coming in a few weeks and told me I could reserve what I was looking for over the phone. She was so helpful and kind and made the flight and extra expense buying a car eight hours away so worthwhile. Customer service means something to me. I am so grateful and appreciative of her help and communication. Diego on the sales team greeted us when we arrived and took the time to familiarize us with our car. Truc in financing took us efficiently through the process. We had an amazing experience and I’m so glad we purchased from Autonation Volvo in San Jose. Also… I LOVE MY CAR.

I left a deposit for an xc60 recharge, waited 8 months for it to become available, it came in and i test drove it. I absolutely loved it. They gave me an excellent evaluation for my trade in. But I realized it was just too expensive for me and ended up backing out and getting my deposit back. I felt so bad, but they were totally supportive and cool about it. Phung was my dealer, very sweet guy!! Super low pressure sales, no mark ups or hidden fees. And they had like a whole team supporting me, they found discounts for my work I didn't know about. I'll be back.

Phenomenal service. I moved out of the Bay Area, but will return to Autonation Volvo San Jose to get my maintenance services completed by their team. Sang is a top notch advisor. Truly makes me feel like I am more than just a client.

Great service and great people to work with

Great car buying experience. Team was helpful and communicative.

Pricey, but worth it. Bought the car here. They've done most of the services. Sang is always friendly and communicative. This time I had to bring it in sans appointment due to a dead battery. They got me in right away and it's running really well. Thanks guys!

Yoon is the most hard working and dedicated salesman that I’ve met, I’m glad that I bought my car from his hands.

Auto Nation San Jose, for USED cars is horrible, they blame corporate that they can’t reduce prices even when you find issues with the vehicle not clearly displayed. Basically they said they can’t do anything at all besides sell me the vehicle on top of that Frank has horrible customer service and told me he didn’t like my attitude and walked off because I was trying to get a price break on things that weren’t displayed in pictures, another representative had to step in for him he was probably the best of the horrible experience. If I didn’t drive 4hrs to get this specific vehicle I would have never bought it I don’t recommend. Take your business elsewhere. Oh there vehicle was 5k priced over KBB so I figured I could get what KBB said my trade in value was, yet they tried to offer me 6k under KBB for my trade in, definitely wouldn’t advise selling them your car either you can get way better from other dealers.

Dealers here are kind, professional, and transparent. Every process was smooth.

I'm very satisfied with their service.

On time, quick, efficient, great service... Great overall!

I have to update my review: I got a flat tire a few weeks ago on the freeway. I had to purchase a new tire and rim from the dealership. When I call the dealership / Automation, I got transferred five times. Eventually, I came across Harvey. The lack of customer service was incredible. He constantly talked over me and did not let me ask questions. Eventually, when I pointed out what was happening, he replied with "go ahead, ask the question, I don't know who you talked to but I can tell you, that I am the Service Advisor." Titles don't grant people the privilege to be disrespectful and condescending. When I went to pick up my tire & rim from the parts department Harvey did not make eye contact nor greeted me when I entered the building. Service Advisors with Narcissistic personality disorders don't embody good customer service. The service department obviously did not offer any service because they couldn't even mount the tire and rim to my vehicle. I was told that it would take 2 weeks or more to be able to schedule an appointment to have the tire installed.

Mr. Yoon never gave up for finding a car for me and finally got me what I wanted. He even provided alternative options that would meet my interests just in case. They know how to make a customer happy. It was a very smooth process to buy the car from them. Nice and convenience purchase experience that I've never had. Thumbs up!

Parts & Service departments, absolutely AMAZING! Dennis (parts advisor) answered my call while I was in Elk Grove, CA in distress of need of a new wheel (tire and rim). All other locations did not have either part, but David assured me that he could order the parts asap and have it come as soon as 1-2 days. He was very transparent about the price and straightforward about what is best for my vehicle. He helped advise me that I could have a save drive home even with my spare as long as I stay under 50 mph and put the spare on the rear end of my car rather than the front where the impact took place. David along with everyone else in the parts department are so knowledgable and friendly. The service department is superr busy, but were able to replace my tire in a jiffy! I appreciate the kindness and extent they went for me to do the job. Please be patient with them as they have their hands and arms full with tasks. They replaced the tire with such thorough and precise care. I am so thankful to have David and everyone from this location help me.

I traded in my previous lease and bought a new XC90. I received a fair price for my trade in and Moneer A helped make sure I was getting all discounts such as company discounts. They helped pay the lender for my trade in seamlessly. Their add ons services are negotiable. The issue I faced was the sales person not responding to emails after the sale is made with any follow up questions.

Great service

They were great!! I just bought a car from them today. 6/28. And this dealership is a tightly run ship. Everyone was wonderful. Love my new car. Frank Homayoun went the extra mile. As did Truc Tran. The Sales manager, Ardavan worked with me as well. There was a slight issue upon buying my 2013 Mini Cooper Countryman. I discovered this a day & half after purchasing. I called & Frank H. Resolved the issues via the mechanics. Thank you all for your patience & kindness. I would definitely recommend AutoNation to anyone looking for a car.😁👍

AutoNation fixed my blindspot sensor and my auxiliary power plug. Everything works great and the car was washed when I picked it up.

Auto Nation Volvo has done all it could do in a most pleasant and understanding manner. Jessica, Alana, Ardevan, Jamie, Sami, Diego and Larry have bent over backwards tp remedy the ongoing problems with Volvo/Goggle.

Easily made an appointment by calling the dealership. Arrived to my appointment, three service managers were sitting at their desk one looked up …never smiled or said a hello …just waved me over sent me to the guy I had the appointment with. Not a welcome or friendly at all. Service was fine they offered me a rental car at an enterprise , a car across the street, took over a day for my service which was fine but I had to pay the gas at the enterprise since they did not offer me a Volvo loaner car. Before I picked up my car I asked to have a quote on an accessory, took two emails & a text and still no quote. So I walked in to pick up my car and ask for the quote and got it. Service was fine but not too friendly of staff. XC60 wireless charger works only 50% of time. I asked service manager about it he says since Avenue her phone it doesn’t compatible with wireless pad to charge. Pretty poor response after you spend $80,000 on a car

I purchased a new car here a week ago, and it was great. The sales associate I worked with, Yoon Chang Shin, was extremely helpful, and my car buying experience couldn't be better thanks to him. He warmly greeted us from the moment we entered the door, and proactively helped and advised throughout the entire process. He listened carefully to my family's needs and recommended multiple great options for us. He kindly and patiently answered all our questions without pushing us at all, and it made us very comfortable having enough time to think about the options. He also generously allowed us to test drive all of them, doing a great job explaining important features, and helped us to truly experience those cars. Thanks to all his help and advise, we made a satisfying decision (which we are still very happy with) and bought a great family car on the first visit. It was certainly the best experience that I've ever had, and I feel very fortunate to find him. Thank you Yoon and the AutoNation Volvo team for providing such a high quality service! I would definitely recommend him for anyone who needs a car!

SJ VOLVO did a fine job considering the terrible software in the car. Jessica, Alana, Ardezzoni vin, and Jamie did a marvelous job under terrible conditions.

You can find every thing you need

Great service, friendly people.

Thanks Abdul 👍

Good experience! Staffs are helpful!

Always feel taken care of at Volvo. I've been a faithful Volvo owner for years now and can't imagine a better car! The team at Autonation San Jose is so helpful and accomodating!

I had my Volvo in for service. The service was done professionally and my car was ready as promised.

An excellent car buying experience. Yoon in sales and Alex in finance were a pleasure to work with and the dealership had many vehicles to look at in person with various options to allow us to make a choice rather than have a car pushed on us. When we get another Volvo in the future, we’ll definitely call Yoon at AutoNation San Jose Volvo!

I purchase a used car there on 5/29/22. In the sales contract it states that autonation volvo cars san jose owes me the buyer - to replace the rear tail light inner piece. To date no one has followed up with me. On 6/16/22 I called and spoke with the sales manager Ardvan about the piece and he promised to call back. That call never happened. Now I am on the phone with Alana another sales manager that claims the ball was dropped on ordering my part. I told her this is unacceptable. I purchased the car last month trusting the dealer would do what was promised/owed. Now I will take this up the General Manager or corporate. The key to customer service is follow up.

i had a hassle-free experience of buying a new car here. the salesman and finance manager were polite and friendly. one thing I wish they can do better is to give more updates on car delivery. I understood that it takes much longer time now to get a car. But it'd make customers feel better if the dealership can give regular update on ETA.

If you are in the look out to shop for your new volvo car, I recommend YOON CHANG SHIN one of the Sales Associate here in Auto Nation Volvo San Jose, He's an amazing guy, His willingness to help is very genuine, answers your inquiry very promptly, follows up very timely and he is very personable and accommodating. He is not very pushy but will give you much information needed to help you decide for the right vehicle that will fit you and your family's needs. We reserved a vehicle that's currently in transit as pre-order and although we have changed our minds because we thought that XC40 would be too small for us and still doing our research on car would be the best fit for our family, SHIN willingly and openly helped us refund our deposit since we are not pursuing the XC40 anymore, he never gave us untoward attitude but always with a keenness approach to offer what he can to help out. He answers all our emails, text message and calls even though we're still undecided, he's very patient and kindly giving his openness once we are decided on a vehicles we like. Very and Highly recommended sales associate, look for him and you will not regret his service and will make sure you'll have great buying experience!

Safe, friendly service for my Volvo, took excellent care of me from making the appointment to servicing my car. Waiting lobby was comfortable, clean and well stocked with beverages!

Great staff and service!

I bring my car in for oil change. They provide me with rental car and oil change is done in 4 hours. very simple and easy process for me. 2nd visit for replacing windshield.May 2022 Happy with overall process. Advisor Emir is very patient and polite.

My service person, Emir was very kind, helpful.

I made an appointment to take my XC40 for a factory recall. The appointment was made on April 14, 2022, for a service date of May 31, 2022, at 7:40 am. I live in Santa Cruz, so I had to leave my house at 6:30 p.m. to get there in time for my "appointment". When I arrived at the dealership, the service advisor (don't know his name, he never introduced himself) told me that they didn't have the parts for the recall (the appointment was made six (6) weeks prior), only two service technicians were working that day, and there were approximately 20 people ahead of me. I left the dealership. I sent an email to them explaining my experience and asked them to contact me. I've not heard anything. At first, I thought my experience might be an anomaly, but after reading all of the 1-star reviews (and there are a lot of them!), I suppose it's not. I scheduled another appointment for June 30, but after reading everyone else's reviews, there's no way I'm taking my car there. This place is horrible!

Great place. The dealership is small in size, but people who work there are amazing. They are quick on paperwork and process.

I had a great experience with Autonation Volvo. Best part of buying car with them was, they are the only dealer who didn't have any markup on the cars they sold. Selling car at MSRP and not putting more stress on customers elevated my experience working with them. Sami and Larry were really helpful, patient and knowledgeable. At not point they forced to make a purchase, until I was convinced to buy the car.

Love this place. I've been there twice before and the service was personal and outstanding. My Volvo S60 started to shake and it wasn't gonna make it further. I drove it straight to Volvo and they were able to accommodate me, even thought they were super swamped. Within the week, my car was fixed. Can't find service like that anywhere else.

Helpful and responsive!

The AutoNation team accommodated a walk-in with utmost care and urgency given we had a flat and needed our 20,000 mile service. Harvey, the service rep, was more than courteous as well as walked me through the service options, check me in and out in less than 30 minutes - all on an unscheduled walk-in. I have been a customer since 2017 and have loved the service.

Great and clean service. Thank you 🙏

I spent two months shopping for a used car on Stevens Creek Auto Row and the El Camino in Sunnyvale. My experience at AutoNation Volvo Cars San Jose was by far the best and where I ended up buying a car. I had an appointment with Alana the sales manager, and she handed me over to Sami. Sami is awesome. The car I was interested in was not ready for selling yet, but he showed us a list of cars at other AutoNation dealerships that were nearby. He offered to go to the other dealership and get the car I was interested in. No other AutoNation dealership did this for me and I went to many of them on Stevens Creek. Going the extra mile made the difference. I ended up buying the car with Sami. The whole process was stress free. Sami and Alana are pleasant, calm and service-oriented. If you find a car online at any of the AutoNation dealerships on Stevens Creek, I would recommend going to AutoNation Volvo Cars, asking for Sami, and ask him to bring you the car that you are interested in.

Recently purchased new Volvo from AutoNation and here are my rate. Sale team: ★★★★★ (Excellent service) Finance team: ★★★★★ (Excellent service) Overall customer service: ★★★★★ (Excellent service) Parking space: ★★☆☆☆ (not many parking spots available for customer) Vehicle sales price: ★★★★★ (No mark-up on listed price) First impression of new vehicle: ★★★☆☆ (Cleaning on new car looks not perfect) Overall satisfaction of purchasing new Volvo: ★★★★★

Very friendly staff. Moneer helped us a lot for selecting the right car and financing.

We worked with Sami Popal and the GM from AutoNation Volvo Cars San Jose. They both did a wonderful in meeting our specific needs and getting a car ordered for us. Sami was thorough in communicating with us prior, during and post sale. When shopping for our car, we reached out to a number of dealers and received very mixed results; AutoNation was far superior in the areas of customer attention, following up on commitments, and transparancy in pricing. Thanks Sami and the AutoNation team for taking care of us!

I had a smooth experience purchasing a new vehicle from this dealership. Speedy and no-hassle communication with Diego. Highly recommend!

AutoNation does not care about servicing the cars which they lease or sell. I have leased xc60 from here. It have been so difficult to first connect to their agents and then get service scheduled. The service date always 3-4 weeks out. And finally when that day arrives no one comes to attend the vehicle. Think twice before buying or leasing from here as you will be stuck with non reforming vehicle and no where to go.

They are a very responsive and hard working sales team. AutoNation Volvo Cars San Jose truly delivers good customer service with fair pricing on their vehicles. I love my Volvo #XC60Recharge2022

reasonable prices, no pressure and beautiful cars.

I went for an inquiry for Volvo XC60 PHEV recharge . The salesman Duy Phung went above and beyond to show me the car's in inventory during our test drive and he made a call to the actual person who ordered the car and lucky for me the user backed out and Duy sold the car to me and even exchanged my car with a good deal . At a time when new car inventory is pretty low , still Autonation Volvo does not add any Markups. Process of car purchase was never easier than that.

We bought an XC60 plug in extended range hybrid. It was a great car buying experience. They had the car we wanted that no one else could get. Ardavan, Sami and Moneer were the best to work with. Once we purchased the vehicle, which was a breeze, they spent a lot of time showing us how everything works. To this day we are able to call any of them with any questions we might have. To many car dealerships do not offer that level of customer service, this dealer does. If you looking for a car this is the place to go.

I recently purchased a Volvo XC60 recharge from Autonation Volvo . Duy and team went above and beyond to make sure the car was available and they even gave me a very good deal on old car . The whole process of buying the car was very easy .😀 I recommend Autonation Volvo .

No complaint on service agent, car was delivered very clean and as mentioned it took 2hours to complete servicing and cleaning. Service agent, Emir Krajnic was very helpful and very knowledgable, he rectified all my questions and also helped me with the information to maintain my car battery when its left ideal for more than a month. However, I have just one complaint, when I booked the appointment I was told it will take about an hour to complete the servicing and so I opted to wait while my car is getting serviced. However it was a surprise to hear from agent that it will take 2hrs, as I have not prepared for other options I had no option to wait for 2hrs in the lounge. It would be easy if we know exactly how long it will take. Otherwise, I totally loved the way we were treated and car was serviced.

Easy to work with, not aggressive with their sales, good communication and follow up. Had a problem with a missed item on my new purchase and they took care of it without any problems. As with any car buying experience, I wish the paperwork signing was more efficient and they wouldn’t try to up sell all the things extras in such a long, drawn out way.

Service team is nice and friendly. They get the job done and communicate well.

Not a pleasant buying experience. They were asking me to pick up the car without delivery of the "We Owe" issues that needed to be fixed. After fixing the issues, I had to ask for the windshield registration and paper plates. Management didn't seem to care about their customers especially after I handed them the check from the bank.

Excellent experience!!highly recommended

excellent and prompt service. honest guys!!

Our Volvo XC90 does not pump cold air anymore. Last year, we brought it to Volvo Autonation and was told that there was nothing wrong with it. Overtime, it is getting worse so we brought the car back (after almost two-month waiting for an available appointment). Jamie, after quickly feeling the air, told me indifferently that there was nothing wrong with it. I had to insist that it was not cold, compared to another car we have. Jamie claimed it is "normal for Volvo." This is not normal for Volvo, or for any car, that makes you sweat and uncomfortable. Despite Jamie's warning that probably nothing will be found, we had the car sent in for an AC diagnosis . Later, the diagnosis confirmed that the AC was leaking freon. BTW, that was more than one week ago, the car is still in the shop without an estimated release date. This is my second Volvo, and will certainly be my last Volvo. From the often-failing sun roof, a dribbling car top like a rain forest, to today, a leaking AC, this car means nonstop repairs. What's more, the quality of the car matches the service of its dealer. They are bad.

We've been taking our Volvos to Stevens Creek Auto Nation for 3 years now and the service has always been good but upon my last visit it was above and beyond when Tony overheard that I was going to be late to my child's gymnastics class and came out offering to drive me in my car over to Enterprise for our rental rather than having to wait for the shuttle, which hadn't arrived. So this 5 stars is for Tony!!

Friendly staff, upfront with their pricing.

This was by far the most respect I received while purchasing a car. The last time I was car shopping (at a different dealer) I wandered around the whole lot looking inside cars and in the lobby and I was never even approached by a sales rep. Here we were escorted to the lobby, met our rep right away. Got a nice test drive in and didn't receive any pressure while having all of our questions answered. I really like their sales process and when I was ready to purchase I had a time limit before another appointment and they were extremely respectful of my time constraints. I love my car, the follow up I've received, and I would purchse from them again.

It was the easiest car purchase! I wanted an electric car for some time and I narrowed down to the c40 and the polestar. I configured my car online and within minutes Moneer replied and set up a test drive for me. After the drive we find out there is zero markup! MSRP and out the door. Fantastic buying experience!! Moneer was was friendly knowledgeable and makes you feel welcome. If I could rate him an 11 out of 10 I would. My husband admitted that was the first time he has ever enjoyed buying a car!!! Thank you Moneer!

No drama. Reliable and nice salesman. Alana, Alex and Joon are great. Preorder, delivery and communication between are smooth.

wow! This is the worst experience I could ever have at a dealership. Really impressive. I arrived on time for my appointment, and turned out my sales was helping previous customers, which was fine. But I left there alone for half an hour, no one even tried to help. And what’s worse, when someone came and they didn’t even have the model I was looking for. Then what is the point for setting up the appointment at the beginning. I know car market is hot, but this is not how you treat customers.

I am extremely happy with recent purchase of 2022 Volvo XC60 from Autonation San Jose. Samer A was sales person and he was pleasure to work with open and honest communication. The whole process was smooth with very little back and forth. I would not hesitate to refer any of my knowns looking for Volvo to Autonation San Jose. -HK

I am extremely happy with recent purchase of 2022 Volvo XC60 from Autonation San Jose. Samer A was sales person and he was pleasure to work with open and honest communication. The whole process was smooth with very little back and forth. I would not hesitate to refer any of my knowns looking for Volvo to Autonation San Jose. -HK

We went to AutoNation volvo for car service. Sang helped us through the process, very professional and kind. He also helped to arrange a complimentary car rental while our car was there for services/repairing from the enterprise across the street. There was a minor thing that we called to the office to check in the status of the car while Sang wasn't in the office, whoever pickup the call couldn't wait to hang up on us for 1 second talking. Thus this five star review is only for sang's excellent service and all technicians who helped with the car checkup and repairs. I believe most of ppl working there are nice tho! Thank you Sang! We will come again for next year's service. :)

We really had an incredibly amazing experience with AutoNation! From the first phone call Alana was honest, straightforward and super helpful. We in fact waited till they had the car we wanted in stock and got it from them versus a different dealership that has jacked up the prices and then offering a discount. The finance folks, Tran specially was again quick, competent, and incredibly helpful and knew what he was doing. Same for Diego! All in all while it took some time to take care of it all, we would go back to this dealership anytime!! Thank you all of you!!!

Sang did an awesome job. I was able to get a free rental while recall work was being performed on my V60. I was kept in the loop on progress of work, and it was done when Sang estimated it to be done. Car was cleaned and washed, and I was a very happy camper.

Overall experience have been good so far. The sales staff is extremely friendly. I have had couple of issues while scheduling my service appointment but got it resolved by calling them again.

Great experience!

We had a great experience overall at Volvo auto nation in San Jose, they made my family feel welcomed and answered all our questions when it came to buying the car. Sami was great to work with and he was very helpful and patient while we were deciding to buy the car. We never felt pressured and he made us feel like family. Overall a great experience.

I pre-ordered my car online so I did not work with the dealer to choose the vehicle, but once it arrived, the dealer contacted me promptly and we made arrangements to take delivery quickly. The sales manager, Ardavan, worked with me diligently via text and email to sort out timing, payments, and trade-in details. That made my trip to the dealer to pick up the car simple. The entire transaction was easy and no-pressure. It was the best new car purchase I have ever experienced.

response from the service team on quieries is very slow. Took my car for 80k service and not happy with the service.

We were very pleased by our experience working with Larry and the AutoNation Volvo dealership. Larry in particular was great and really worked to earn our business with patience, helpful information, and professionalism. This has been our most pleasant car buying experience to date.

In all Honesty I paid for services that I never received and I was redirected to things that I never needed just so they could get away with not doing a job that was paid in full for I tried to communicate about the services provided or not provided and we're still giving a run around in the end I have to go to another dealership and pay close to a thousand dollars that is coming out of my children's mouth this was very unfair so I'm giving a bad review because it's true they should provided the service I paid for

great service, got my.xc-60

I leased the Volvo XC60 2022 at this place.

I have been using them to service my XC90 for 6-7 years, their service is great and responsive, and always call/email me if there is any additional attention needed.

Excellent customer service, quick and all in the service department happy to help!

Great service. Knowledgeable staff. Definitely recommend Diego, very helpful

I’ve gone to several Volvo dealerships in Bay Area including San Francisco, Palo Alto, and Burlingame. This dealership in San Jose has the worst customer service. Constantly feels like they’re trying to rip you off. I recently booked an appointment for a multi-point inspection. When I showed up for my appointment, I was told “we only do inspections if you’re also getting service done.” So I showed them the coupon they sent me in the mail for a free inspection. “That’s only at select dealerships” they said. Then I pointed out that the coupon was from their dealership and they begrudgingly agreed to do it. This place feels sleazy. Stay away. Go to the other Volvo locations instead.

Sami Popal is excellent. I was interested in a Volvo and Sami helped with the many questions I had on the vehicle. Prior to the test drive, Sami was responsive in answering my questions via email, and he was considerate of my schedule when making an appointment for the test drive. On the day of the test drive, he was quickly available. He was so pleasant all the way through. He was extremely knowledgeable on the vehicle and took the time to show and explain all the features, all while answering my questions. He listened to what features were important to me and demonstrated them effectively. His directions during the drive was concise and clear. I highly recommend Sami if you are considering a vehicle at their location and want a comfortable, “no pressure” experience.

Great buying experience, smooth as breeze. Samer is a professional with great attitude, knowledge and responsiveness. Enjoying our new car.

Mediocre services - both in sales and service!

From the moment we walked in through picking up our new lease every individual in this dealership was amazing. Our salesperson, Yoon, was friendly, transparent on numbers and knowledgeable. The sales manager we spoke to, Alana, was equally knowledgeable and helped up get a great trade in value for our currently leased Mercedes. They both answered all our questions and we never felt they tried to take advantage of us. In the end we got a lease on an amazing car for the price we wanted. Highly, highly recommend you at least come talk to people here if you're considering it.

Excellent dealership and personnel!

Large selection of used cars in mint condition, pleasant show room, and professional, low pressure staff.

AutoNation Volvo Cars San Jose members are so kind and nice including manager, assistance and finance manager. They arranged car so promptly. I don't wait to get the Cars. Of course, the price and quality are awesome. As everybody knows well, Volvo means Safety. I strongly recommend Volvo and AutoNation Volvo San Jose office. I bet ^^

If this dealership was a cologne they'd be Curve for Men. A little musty, not pleasant and a bit overpowering. After considerable research to locate the car I was looking for, I spotted one that sat on the Auto Nation lot for weeks. After purchase and contract signing, I was forced to wait another week so they could complete repairs which should have been done before they started promoting it online. Of course they only disclose this when you get to the dealership. From my perspective that's bad customer service and preparation. After you purchase the vehicle then you're gonna need accessories. Good luck getting any type of deal. They need to include everything, price it accordingly and take them off at customer discretion. I wasn't looking to get anything for free. At a minimum make me feel like you're willing to work with customers. Pro-tip: Don't buy any accessories from the parts department, You can get all OEM parts online for 20-30% cheaper than what they are willing to sell them to you at (Even with a discount). Would I come back here? I will honestly try to avoid it if possible.

First time customer trying to schedule a routine servicing for my 2004 Volvo V70. Tried to schedule online, but their online system wouldn't load properly to allow me to schedule despite multiple attempts. Called 5 days ago and was verbally told to leave a voice mail with one of their "scheduling team members" who would get back to me within a couple of hours to schedule - I left the message and never heard back from them. Called again just now and after going through the process of setting up a new customer account over the phone, they told me THEY DON'T HAVE ANY APPOINTMENTS AVAILABLE UNTIL MARCH. How do you run a car service business and not have availability for a month and a half?? I'm astonished they're still in business and have such a high rating on Google. Guess I should have trusted Yelp reviews more.

Amazing customer service. Sales agent was very helpful and not pushy at all!

I went to Autonation Volvo on 1/5/2021 for 80K maintenance with the cost of $1915.3 including battery change and alignment. 4 days later My car would not start for the very first time and I was stuck in a 2 story underground garage at night. It took the second tow truck company to pull my car out of garage before it can be lifted on to the tow truck. It was 1:50AM already after towing the car to dealership and Ubering myself home after a long day work. My car just had a major service done. However, Autonation said it was the fuse of other part of the electrical circuit not related to the battery they changed. The charge would be another $1200 plus tax to replace the fuse. There was no third party. So they said the problem was not related to their work nor from the 80k inspections. The whole experience was even more traumatizing to hear the adviser asked me, "Do you want to repair or not?

Samer and the team are easy to work with, and very accommodating.

Jamie is the BEST service writer I’ve ever worked with. She kept me informed about what was happening with my service. Very conscientious. Although service took longer than I expected, a rental car was provided at no cost to me!

Autonation Volvo is a kind, very respectful dealership that takes the extra step to help we, the customers, with all our car issues and needs. Can honestly say, have never had a negative interaction with those at Volvo. My service manager, Jamie Hind, is a reflection of all that is helpful and good about Volvo.

Service team at AutoNation Volvo cars San Jose are Amazing, they are professional and helpful.

Got my EV here. The process was quite flawless, from order placement through the pick up. I was helped with the process, billing nuances and other many questions I had. Very satisfied!

Started off badly, but ended well. Had a long-scheduled recall remedy appt..Place was stocked full of cars for repair. Harvey, the service manager, greets me with the news that they are really slammed, and my car would need to be there for 2-3 days. There had been no communication with me about this before I arrived. I had planned on having a rental for the day, and picking up my car later. I expressed surprise, and disappointment, and was told that the call center who schedules the appointments doesn't know how busy they are. Huh?! But you, as a service manager do, so why no communication between you and them, and me, the customer? I didn't want to be in an unfamiliar car driving up a mountain to work the next day in horrible wind and rain. The good news was that the car was ready the next morning, and it was thoroughly cleaned and washed.

Great professional service. Sang helped a great deal for our regular maintenances and provided us clear information for questions we had.

Fast and efficient help. Jamie and the team are very helpful and attentive. I would definitely recommend this Volvo retailer! The facility is clean and the lobby is comfortable.

Fast and friendly service. Very nice facility! I definitely recommend this Volvo retailer.

The service department at AutoNation Volvo is awesome.

Brought my car in a to have a part replaced. Great service by Sang. I’d give it 5 stars but they needed to keep the car a little longer than they originally thought - too many cars in the shop.

SERVICE DEPT SUCKS. This place and the people that work here. Are awful. Unhelpful would be an understatement… They barley answer the phone. When you do get in touch they are rude. Extremely vague, you can tell they do not care about customer and just want to get your vehicle into the shop “when they have time” to take your money. AVOID this place at all costs. There are Much better Volvo dealers in the area.

The best new car purchase experience I've had. Responsive to questions by email, no waiting when we showed up for test drive appointment, fast purchasing process especially in the finance office. Fair trade in value, no crazy "market adjustments". From arriving for test driver to driving away in under 2 hrs. Shout out to Yoon Chang Shin who was awesome.

Service Dept-great customer service, thorough communication about the work to be done and completion in a timely manner.

Everyone is very kind and knowledgeable of things. I wish that repairs were confirmed before releasing the vehicles.

Not the best service I had, not the worst. I dropped my car for maintenance last Saturday, they said i can get my car back on Tuesday (longer than usual because I have a minor prob that needs parts ordered), but they didn't call me at all on Tuesday, instead I had to call them twice just to know that my car isn't going to be ready until Wednesday. I mean guys, just a call would solve the problem. Their customer expectation management needs practice. Apart from the complimentary manufacture maintenance, I paid about 650 for tire rotation, all wheel alignment, and two rear brake pads replacement, which I think is alright. Though i think my previous Marin volvo dealer service is much better... they have private driver sending you home and picking you up for free, more reasonable price and less customers in line.

Do not purchase a car from this dealership. I purchased a car in April of this year I have still not received the registration and license plates for that car, it is now October, I have called the dealership repeatedly to be told multiple times just be patient the DMV is running behind. I finally went to the DMV at the end of September to be told that they have not received any paperwork from the dealership at all. Therefore, they cannot issue registration or license plates. I have called the dealership multiple times since then, the finance department does not have the decency or courtesy to return a phone call. Some 10 days later I still do not have any answer as to why the paperwork has not been processed. Update; 2 days after finally speaking to someone at the dealership, they have admitted not sending the paperwork to the DMV since April and despite me going to the dealership 4 times over the last 3 months nobody followed through on my concerns and never even checked on the issue. I was just given lipservice. Just be aware that's how this dealership works! Buyer Beware!

Had an appointment for a basic oil change. Worst service experience ever. Will never use this dealership again to buy a car or get service done. How can this be a luxury brand? What a joke.

We had a great experience buying our first hybrid. Overall, Excellent service and communication. Duy, sales consultant, was pleasure to work with. Highly recommend this dealership!!!!

Hello Volvo San Jose Steven’s Creek! Just want to say I had a wonderful first time experience at your service department. They even inspected all my tires and found a nail and immediately remedied that(at no additional cost). Service Technician Dennis McMaster was especially kind, generous and efficient. So glad we are a Volvo family. Thank you!

I recently purchased another new vehicle at AutoNation Volvo in San Jose. I was fortunate to coincidentally run into a terrific sales team. I am also extremely pleased with the new upgrade.

Great job by their service dept. they were able to schedule my cars recall work the next day from when I called in. I just dropped off the car and they had it ready for me when i got off work. A dealer ,would recommend to a freind

Very pleased with my experience with AutoNation San Jose Team. They were attentive, professional and friendly. Thanks to Jessica, Alexander and Diego.

Staff always polite, knowledgeable., thoughtful. Willing to listen to my concerns and act accordingly. I trust Sang’s advice and follow his recommendations.

My airbag signal was on the monitor, I went to auto nation for repair. Good services, nice staff

Service advisor was attentive to customer requests. Car came back impeccable.

Great service and sales person work for you to get the deal you want.

Got a great services with necessary stuff fixed. It's very convenient to provide a free rental car.

I have been servicing my cars here ?forever.? Love the quick and professional response and overall quality of the experience.

My 2001 Volvo was towed to Autonation when it became inoperable. The mechanics did extensive checking and found a few major defects. It took two days to do the repairs. Jamie kept me informed as to progress and expense. I picked up the car and drove home. It runs better than it has in years. Thanks, AutoNation mechanics and Jamie.

Jessica Morejon was very helpful / Critical in finding the car I wanted and reserving it for me as it came in from off the ship. I truly appreciated her assistance. She must be the Fabric that holds this dealership together. 5 stars for her and a big Thank you ! Jessica is the only reason I bought a car from this Dealership!

Yoon Shin is a great salesperson. We came in February 2021 to look for a vehicle but I wasn't ready. Yoon called a few times but he didn't give up. Just a few days ago we went back and I got my new vehicle. The experience was great. Thank you Yoon.

Duy is one to keep. Everyone else is courteous, professional.

I was very impressed with Autonation Volvo San Jose. During my initial visit to check out the XC90, Varun allowed me to drive the car home to check whether my dog crates fit the SUV, since I was not able to bring them to the dealer. I was not very keen on the initial car due to the choice of the interior color, and since I was not in a hurry was ready to vate. As soon as they received another used car with checked off all of my requirements, I received a phone call and the transaction was very smooth. I would specially also like to mention Alana, Duy and Alex besides Varun who were very helpful during the whole process....Thanks guys.

I trust Auto Nation Volvo with my 2015 S60. I bought it there and I have it serviced there. I always go without that feeling of intrepedation because I originally purchased the extended 10 year annual maintenance plan and the 10 year extended warranty. That's a lot of money up front but provides priceless peace of mind and no surprises.

Jamie is always easy to work with, efficient, and thorough.

Very good efficient service. It was great working with Jamie.

Moneer was fantastic! We had a great experience and got the car that we were looking for easily. We were unsure about the process given the covid environment but everything was quick, easy and safe!

Although the repair was delayed, I appreciated the daily updates. The result was excellent.

Very easy to drive in and drop off car as well as pickup.

Sami, is by far the sweetest car sales man I’ve ever met, he was down to earth, helpful, knowledgeable, and not overbearing. We had great conversations through the buying experience. He was also polite, I’d buy again from him in a heartbeat! Thanks Sami @ San Jose Volvo (automation) I luv my new XC40

Had an extremely seemless purchasing process with Autonation Volvo. We got through most of the formalities prior to arriving on-site. The team was friendly and extremely supportive. Credit to Diego on the Sales team for helping us.

Prompt and friendly service, thorough, did all scheduled maintenance on my car. Explained well the things they did for my car. Thank you

I appreciate that the dealership is following guidelines to prevent the spread of Covid-19. Staff members were wearing masks, there are social distancing markers, and I was even offered a new, wrapped pen to use when signing my receipt. My service adviser, Harvey was very nice and called to keep me updated throughout the repair process.

Did a fine job and beyond to find a unlocking cap for our wheels

very courteous and professional staff. They were quick to serve my needs.

Have been dealing with this dealership for 15 plus years...never a problem.

Purchased a 2016 XC90 with roughly 44k miles on it. Assured through their inspection car was good. Parts that needed replacing were replaced. The Covid situation did not allow us to travel much so in 7 months, we racked up about 6000 miles but I started hearing weird sounds earlier on. The report they mentioned said we had 9mm and 10mm of brakes left front and rear. Brought it in for maintenance in a different dealer and found that my rotors were shot and brakes were gone. ALL OF IT in the back and only 4mm left in the front. They also noted a spring in the calipers in the rear was missing. I do a little car maintenance here and there so I know brakes don't lose 5mm within 6000 miles. You'd be losing 1mm every 5k miles on average. So how did I lose 5mm in 6000 miles, if everything was good with the car? Beats me. But it's apparently my fault and it's over the warranty period so I'm stuck with a bill to replace all the [non-permissible content removed] they missed. 9mm? and 10mm? and after 6k miles, I'm left with 4mm in the front and 0 in the back??? Seriously? Oh and if you also bought from them, their "4k mile warranty" for used cars won't pay for your repairs if you did it outside of their dealer without having them check and diagnose that it was an issue caused by normal wear and tear and not something you caused intentionally - which makes sense don't get me wrong but they charge you for diagnostics. I live 200 miles away from that dealer and do not have the luxury of time to go there, have things checked only to have a 50/50 chance of it being covered and me having to pay for diagnostics and possible repair if they rule it outside of coverage. I went there to buy the vehicle and spent 8 hours at that dealer when we had planned it to be a quick in and out. Stay away if you live far from them shopping for cars and don't plan to go back and forth for every ding you find and consider your time to be precious. I hope whoever goes with them will have a better experience. And don't trust their inspection report. In my experience, it was either not 9mm / 10mm brakes or the car was not right even when their inspection said it was. But talking to the manager, they won't even consider their inspection being bad and bring up their reputation. Don't see much there in my mind. Had a land rover that I rode harder than this and took off roading quite a bit and I have not had to replace the brakes for about 2 years while racking up 38k miles. It's not my driving and it's not the roads I travel. It's that I trusted them and hope you guys have a better experience with them. Will definitely NOT recommend them. to anyone. And also, one more thing. They said the plates will be mailed to the house when we bought it. Our temp paper plates expired and no plates mailed. Turns out we had to do it ourselves, so I lost a day fixing that issue. All they really needed to do was let me know I had to deal with it myself and I would've understood. So yeah, I guess I gave them multiple chances - and still keep getting disappointed.

Purchased a 2016 XC90 with roughly 44k miles on it. Assured through their inspection car was good. Parts that needed replacing were replaced. The Covid situation did not allow us to travel much so in 7 months, we racked up about 6000 miles but I started hearing issues weird sounds earlier on. The report they mentioned said we had 9mm and 10mm of brakes left front and rear. Brought it in for maintenance in a different dealer and found that my rotors were shot and brakes were gone. ALL OF IT in the back and only 4mm left in the front. They also noted a spring in the calipers in the rear was missing. I do a little car maintenance here and there so I know brakes don't lose 5mm within 6000 miles. You'd be losing 1mm every 5k miles on average. So how did I lose 5mm in 6000 miles, if everything was good with the car? Beats me. But it's apparently my fault and it's over the warranty period so I'm stuck with a bill to replace all the xxxx they missed. 9mm? and 10mm? and after 6k miles, I'm left with 4mm in the front and 0 in the back??? Seriously? Oh and if you also bought from them, their "4k mile warranty" for used cars won't pay for your repairs if you did it outside of their dealer without having them check and diagnose that it was an issue caused by normal wear and tear and not something you caused intentionally - which makes sense don't get me wrong but they charge you for diagnostics. I live 200 miles away from that dealer and do not have the luxury of time to go there, have things checked only to have a 50/50 chance of it being covered and me having to pay for diagnostics and possible repair if they rule it outside of coverage. I went there to buy the vehicle and spent 8 hours at that dealer when we had planned it to be a quick in and out. Stay away if you live far from them shopping for cars and don't plan to go back and forth for every ding you find and consider your time to be precious. I hope whoever goes with them will have a better experience. And don't trust their inspection report. In my experience, it was either not 9mm / 10mm brakes or the car was not right even when their inspection said it was. But talking to the manager, they won't even consider their inspection being bad and bring up their reputation. Don't see much there in my mind. Had a land rover that I rode harder than this and took off roading quite a bit and I have not had to replace the brakes for about 2 years while racking up 38k miles. It's not my driving and it's not the roads I travel. It's that I trusted them and hope you guys have a better experience with them. Will definitely NOT recommend them. to anyone. And also, one more thing. They said the plates will be mailed to the house when we bought it. Our temp paper plates expired and no plates mailed. Turns out we had to do it ourselves, so I lost a day fixing that issue. All they really needed to do was let me know I had to deal with it myself and I would've understood. So yeah, I guess I gave them multiple chances - and still keep getting disappointed.

Good service and very courteous staff, this is going to be my home service center.

[ ] I was shopping for a new years surprise for my wife with hope of getting a new suv for her. Originally I was on the fence with making a transition to Volvo brand and what made me a believer was a quick visit to Steven's creek Blvd for some great info during my work break. The amount of features and performance of new 2021 T8 recharge is amazing, However I would have not know that unless my sales advisor Duy took the time and unlocked a vast amount of knowledge about the vehicle, its features and capabilities. He was awesome to explain things which may be taken for granted in other brands. I considered a Benz, Range Rover plug in and a possible return to a Lexus or a BmW brand myself. Duy introduced us to Aslam the sales manager to show us why those other cars did not compare to the new xc90 T8 . And he was right. Aslam made the financing work with all considerations taken. He even went the extra mile to get the process done super quick and easy while Duy was on top of all the prep work and getting the car done and ready for delivery. I can say the experience has been a huge breath of fresh air in the crazy days we live in. Thank you both to Duy and Aslam for making a one xxxx of a surprise super memorable as this was a present to my wife . With a red bowtie, full tank of gas and full battery of juice the car was perfect just like the experince with stevens creek location. Now she has a smile everytime she gets to go to the grocery store in it. 😉Thanks again !!!

great place to go if want to get a good deal. see Aslam the sales manager and Duy in sales and they will treat you like family. both went out of their way to get us the car we really wanted . their profesionalism and knowledge of the Cars and willingness to go extra mile was very refreshing in today's car buying experience. Aslam was great to the point and put his best foot forward to make it all work while Duy was amazing with getting it done fast and efficient. all in all a great place to get a great car without the negative things you hear about with dealers. awesome and thank you again. will be coming back

Quick and easy car buying process. Thank you for the great service.

DO NOT SHOP HERE. This dealer fits every underhanded stereotype of a used car dealer. We should have read more reviews before looking here for a used car. We came in to look at a used Hyundai Santa Fe. Our sales person, Larry, was very nice and we have no issues with his service at all. We sat down with him and looked at the report on the car - we were told one reason to shop at an Autonation dealership is confidence the car has been thoroughly checked out - in Autonation’s exact words: “No Worries, We've Inspected It. Thanks to a rigorous inspection process and a vehicle history report, you can rest assured that this vehicle is Worry Free.” It was disclosed on the inspection sheet that the car needed new shocks but that everything else was good to go. We bought the car and drove it directly to our trusted mechanic who did a thorough inspection - and found $1,744.06 worth of issues, some quiet serious including the bolts holding the turbo engine were missing, a serious engine oil leak and a large nail in one of the tires plus numerous smaller issues that while not as dangerous should have been disclosed. I went under the car with the mechanic and these were easy to see. It is a used car so we expected there to be some issues - BUT, we expected any issues to be declared so we knew what we were getting into. We immediately contacted the dealer to ask that they fix these items or refund the money for us to fix them. We were told we needed to deal with the manager Aslam Ebrat but email after email and call after call went unanswered. Finally, after the no hassle return window was over, he called us back. After much discussion he told us he would pay for the items that should have been picked up in their inspection and to have the mechanic create a new invoice excluding the items he would not pay for. We immediately sent him an email confirming what he had agreed to, he did not respond to that. We sent him the new invoice. Again no response for days. Finally hear back and he says he didn’t agree to pay for these items. Sigh. Over a week had passed now, a week in which we weren’t looking for a different car because Aslam had agreed to make this right and now we were in a real bind, we needed a car and wouldn’t have time to find another. They sent us a check for a few small items he now says is what he agreed to (again we had emailed right after the phone conversation with the list of items he agreed to fix and had no response) but left us on the hook for the major repairs. Just a really terrible experience. Will never shop there again and strongly recommend no one else does as well. We will be contacting Autonation as well.

I brought the car in for a computer problem which they appear to have fixed and they found another problem which they also fixed, all under warranty with a loaner car provided. This is on a 2015 with 85,000 miles. Love my 100,000 mile warranty. AutoNation is honoring it with out a problem.

This was an online purchase. Larry in sales was GREAT, easy to communicate with and I felt I received a fair, straightforward price. The details of the purchase, however, were NOT good. Signing paperwork was an overly complicated process (compared to other dealerships), extended warranty and prepaid maintenance options were not handled very well. I appreciated that Larry delivered the vehicle. LOVE THE CAR!

This was an online purchase. Larry in sales was GREAT, easy to communicate with and I felt I received a fair, straightforward price. The details of the purchase, however, were NOT good. Signing paperwork was an overly complicated process (compared to other dealerships), extended warranty and prepaid maintenance options were not handled very well. I appreciated that Larry delivered the vehicle. LOVE THE CAR!

Awesome service very courteous staff and right on time. Dennis was my service advisor he is great, I definitely recommend them.

Clean and Safe lobby sitting area to wait for the car. The good customer service I have from Jamie and really appreciated.

Although the service was more than I expected to pay, I trust everything was done to perfection. Harvey, the service writer, was very attentive to my requests. However, the star of the day was Amir! Somehow in my haste to pick up the car, I misplaced my wallet. Amir helped me retrace my steps and was so encouraging that it would be found. And, it was. I purchased my car at this dealership a year ago. After purchase I learned the previous owner always had service at the dealership! I plan to continue. Thank you

This is my second lease with Volvo and the whole experience was very easy and I love my car.

For the second time, we picked up our car only to have a warning light come on while driving home. This happened last year, too. Adding in the higher quote for service once we got there, and an additional quote for service on an issue different from the one I described to the service department, we are looking elsewhere. Overpriced, under serviced.

Jamie was very polite and helped me resolve the issue.

No one help return the rent car. It is not supposed.

Excellent as is usual. Quick response and quick information.

Very happy with the experience. Worked with Yoon Shin. No pressure. Had the exact car we wanted.

I had my wife's Volvo XC60 serviced. Sang Nguyen was my service agent. Sang is very pleasant, knowledgeable and professional. He will keep you informed, through-out the process. Sang is the type of employee that keeps me coming back year after year to AutoNation.

Excellent service as always by Jamie Hines-very helpful and knowledgable

We recently leased a new XC90 T8 and we are very satisfied with service. I kept receiving frequent updates about the available models and my car was reserved for a full week which gave me some time to return my previously leased car. They also took care of the registration and accommodated our changing needs flexibly. 🎉😀

Awesome experience . Fastest fairest negotiations ever . Awesome service .

They made this such a great experience, as simple as it gets !

Sang is a wonderful advisor, he always informs me of my upcoming maintenance and also during maintenance he keeps an eye out for any additional repairs that might be needed.

We have had the best experience with Volvo San Jose! Nothing has been a problem! It has been easy to get the car in for service without waiting a long time and repairs and service were done in a timely manner. Service rep communication was excellent. Enterprise rental car was offered and rental was easy! We are considering buying only Volvo in the future due to this great customer service!

Very nice people. Taking care of my car thoroughly.

Excellent service by Sang Nguyen. Very courteous and efficient.

got new XC90. the experience was great, including the trade-in process.

Friendly, accommodating , thourogh

I was extremely pleased with the entire purchase experience with the team at AutoNation San Jose Volvo! During these unprecedented times they went above and beyond to make the buying experience transparent, quick, and most importantly during these times SAFE! Everyone from the initial sales person to the financing staff were all very helpful and attentive to our needs. Thank you!

I’ve been a customer for 20 years and never been disappointed with the service.

Our 1st Volvo (XC60) was purchased from them a few months ago and the interaction with the team was smooth and fast. Just had a recall and visited the service - very well organized during the current global situation. Everything was arranged so the social distance was kept without any issues.

I just purchased a new XC40 from autonation Volvo San Jose this week. It is excellent no haggle experience. We arrived in dealer at 4:00pm, and out of dealer around 7:00pm. The sales manager Mr. Ebrat, the financial service manager Mr. McCarthy, and sales Mr. Moneer are very professional and friendly. I strongly recommend this dealer to friends.

Outstanding service from all -- the best Primmer Maintenance Package takes care of all, very aspirational and altruistic.

This is my second Xc90 purchased this dealer. Great service

Everyone at SJ AutoNation was accommodating and friendly and made purchasing my new Volvo very easy. This is my sixth Volvo I've purchased and this was the best buying experience out of all of them!

Good service with proper cdc guidelines Valet available as part of pandemic

As is usual their maintenance operations have been excellent. It is one of the reasons we have been Volvo owners since early 1990s and will be future Volvo owners.

I recently purchased a 2017 Volvo V-60 and would not recommend buying a used car from this place unless you are a mechanic and can tell if a car is in as good as shape as it should be. I am not, so I put my trust in the fact that this car was certified pre-owned with low miles (~20K). Upon initial inspection (me taking 30 minutes to look at the car quickly) I noticed a lot of scratches, a couple of small dents, a rear bumpber that had seen better days, and a rocker panel dust cover that was misaligned. PROs: 1. They buffed out most of the surface scratches that day. 2. Although it took a week in the shop, the rear bumper was repainted. 3. The rental car for a week was paid for. 4. The tires looked new. 5. The interior was spotless. CONs: 1. They didn't fix the dent on the lower passenger door/wheel well. No estimate, no repair. 2. The estimate for the rocker panel was $750 and the Sales Mgr didn't authorize the work. 3. The Car Fax indicated the rear brake pads had recently been replaced and the front brake pads were never replaced. RED FLAG Something must have been wrong with the brake system if the rear brake pads wore down before the front. I assumed that during the "Certified Pre-Owned" process this anomaly was taken care of at the same time the rear pads were replaced. But after I brought the car home, my brother pointed out that both rear rotors were grooved and should be "turned" or replaced. Why was this not taken care of during the CPO process? Natural wear and tear I understand, but after 20K miles the rear brakes and rotors should still look like new. The front brakes should wear faster since they do all the work. The rear brakes were worn so bad the rotors had deep grooves in them. Certifying a car with grooved rotors is a safety violation in my opinion. 4. It cost me over $500 to replace both rear rotors and pads (cannot replace grooved rotors without replacing pads). The service manager at another Volvo Dealership where I had the work done said the previous (pad slap) e.g. replacing pads but not the worn rotors, "was an unsafe practice". 5. The sales team gave me less than the trade-in quote I received from the AutoNation website. My car looked like new with only two imperfections. they said the price was dropped because they would have to spend extra money to cover the two dings. When I answered the questions for the quote, I entered the dings and the price quoted was adjusted accordingly. I should have left the dealership right then but I really liked the Volvo and had been looking for one with low miles for a while. 6. That made me think; if my trade-in was lowered because they were going to fix these blemishes, then why did the Volvo I was about to buy look like it had been attacked by tumble weeds, driven over a curb, backed into another car(or two), and driven with the rear bakes on for 20K miles. They only fixed the bumper and scratches AFTER I pointed them out and asked they be fixed first. THAT my friends is shady "used car salesman" business. I wouldn't doubt for a second that they didn't do a single thing to my trade-in, before putting it out on sales lot. I was temped to drive by and see for myself, but I didn't. Note: Sales team were snakes but the service dept did everything they were "authorized" to do professionally.

I went to lease an X60 T8 plug in hybrid. The sales guy was okay but he kept saying “sweet “ over and over. Great test drive. Negotiated price and a package deal for brake protection and excess wear and tear. Told I was given employee pricing on the extras. Agreed to the deal. It was late so we planned to take delivery the following night after work. I did an online financing application so Eve would be done the next day. Showed up to take delivery and the car wasn’t detailed. Started to do the financing and the pricing was different on the extras. Escalated to sales manager who said I must have misunderstood the manager from the previous night. Bait and switch. I packed up and left. On my way home, the manager called and convinced me to come back. On my way he called again informing me the vehicle had a software update needed. I emailed the general manager who called me the next day and insisted I was wrong. I ended up leasing the car because I really loved it but I would never buy or recommend this dealership again!!!

Zero stars if possible. I bought a used Subaru in December of 2019 right before Christmas for my daughter who is away at college. Within the first week the check engine light came on. After taking it to a Subaru dealer in Walnut Creek, I learned the entire motor and turbo had to be replaced. While their Autonation warranty covered some of this expense, I am still out of pocket an additional $2500. The sales manager even accused me of damaging the motor despite the fact it I had only put about 150 miles on the engine prior to it blowing up. I will be taking them to court needless to say. Avoid this dealership at all costs!

Over all a great experience and make sure you ask for Dustin.

A 50k vehicle that doesn?t come with Navigation which in this day and age is non sense. And the dealer wanted to charge 1300 for uploading it another non sense.

The sales person was great and the manager was also great

Jamie was very helpful for my service appt. and greeted me with a smile and is a pleasure to work with!

Best customer service I have ever had from a car dealer. They made every effort to be attentive, helpful, and professional. Our salesperson, Sean, was honest and vey responsive. Whole process was excellent.

We got an XC90 and received great service from Joey and John at the Volvo dealership in San Jose on Stevens Creek. Joey was very helpful in showing us about the car and getting us a good deal. John handled the finance paperwork quickly and explained everything to us clearly. This was one of the most pleasant car buying experiences we've had!

Easy to get appointment at dealership for yearly service and provided with loan car through Enterprise at no cost to customer. Additonal repair required was called in to me to get permission to proceed. Was promised a completion time and they met it. Car was cleaned and washed prior to delivery. Price of total service was on the high side, but knowing that it was performed by a factory trained technician was also reassuring.

Excellent service from making an appointment to getting my car serviced. My car is in perfect condition. I?m so happy with my Volvo and with the AutoNation Stevens Creek.

I purchased an XC90 T8 in May, but it took 9 months for it to arrive. That said, the team at AutoNation could not have been more spectacular. They checked in with me on status, kept me up to date and made me feel like a valuable customer even before I bought the car. When a big wrinkle came about, Jessica (the Manager) stepped in and made sure that my needs were met and expectations exceeded. She and her team were incredible and I would recommend Volvo AutoNation to anyone and everyone looking for a stellar next car.

Excellent service provided, I was able to get both keys fixed and functional in an hour. Strongly recommend the service here.

Great service! Quick turn around time and assistance was very helpful.

Incredible staff - Straight Forward. Great deal. I would buy a Volvo here again and again.

First time at Auto Nation Volvo - excellent experience

Catherine Bloom was my service advisor. She found that I had a FREE service on my warranty and used it towards my 30k service. EXCELLENT SERVICE!

This was my first no haggle buying car buying experience and it was FANTASTIC! This is a game changer for me. I can not imagine buying at a traditional haggle dealership ever again. Easy, fast car buying experience. Car was clean, full tank of gas and ready for a test drive as we arrived. We had a wonderful sales associate named Dustin. I instantly felt he had our best interests at heart and went above and beyond throughout the whole car buying experience. I am very satisfied and I would recommend Dustin and AutoNation Volvo Cars San Jose to everyone!

Excellent service and always on time. Very clean facility

Excellent service and kept us up to date............

Amazing experience with Arun...very easy to deal with, no pressure, but gave me a very good deal.

Amazingly friendly staff and wholesome service! They provided me with a test drive and they made buying a used car a no hassle deal!

I took my vehicle for first service. I took the appointment yet I was turned away. Next day they serviced and did not turn off the maintenance reminder for which I had to visit third time. The attitude of the person was as-if I was an overhead for him. Tried selling me stuff that?s way too early for a vehicle with less than 5k miles. I think customers can be treated much better.

From the moment we walked in the door, we knew that this was a professional establishment. We received an immediate and friendly greeting by Yoon and he took care of us from there on out. He answered all of our questions without applying any pressure. His patience and knowledge won us over and we ended up confidently purchasing a vehicle the same day, which is something we normally do not do. We are thrilled with our new Volvo and couldn't be happier. Yoon and the management team at AutoNation Volvo are top notch.

AutoNation Volvo gave me the best possible deal for the brand new XC90 2020 model. Was very pleased with the treatment I received by the AutoNation Volvo.

Stevens Creek Volvo always provides the best of service of any vehicle manufacturer I have done business with. I would recommend them to anyone interested in Volvo.

☹️☹️☹️☹️☹️ We are not happy with your service. You guys lied about the price of the car. The salesman told us that the car was $10,000 but it was basically $2 to $11,000. That is a very big difference. 500 times the actual price he offered. We first made a contract with my wife as the owner and me as the co-signer and told us that we had 5 days to return the car. The bank did not accept my wife as the owner and the contract was basically canceled. So we started a new contract with the same car but only me as the owner and her as the co-signer and and they told us we had 5 more days to return the car. When we tried to return the car on the 3rd day from my contract, the salesman disclaimed of what he said and told us that we couldn’t return the car even though he was there when I signed the new contract. The car was used and it is an Acura MDX. These people are liars and please beware of what you sign. Don’t trust them.

We are not happy with your service. You guys lied about the price of the car. The salesman told us that the car was $10,000 but it was basically $2 to $11,000. That is a very big difference. 500 times the actual price he offered. We first made a contract with my wife as the owner and me as the co-signer and told us that we had 5 days to return the car. The bank did not accept my wife as the owner and the contract was basically canceled. So we started a new contract with the same car but only me as the owner and her as the co-signer and and they told us we had 5 more days to return the car. When we tried to return the car on the 3rd day from my contract, the salesman disclaimed of what he said and told us that we couldn?t return the car even though he was there when I signed the new contract. The car was used and it is an Acura MDX. These people are liars and please beware of what you sign. Don?t trust them.

Great service across the board from Seng at the desk to Shawn the tech.

The car is very good and Sales Manager Aslam Ebrat and Sales representative Dustin are awesome. Went there to buy XC90 but ended up buying S60 T8 Hybrid by seeing the car and features. It took around 2-3 hours to finish everything and started driving the car. I strongly recommend AutoNation Volvo Card San Jose.

Excellent Service, friendly, competent service advisor.

Very informative and punctual. Always a pleasure to work with such a knowledgeable staff. Jamie had answers for all my questions and worked closely to resolve the issues.

I corresponded with nearly every Volvo dealer in the Bay. AutoNation had the right model for me. More than that though, the staff went WAY above and beyond the call of duty to earn my business. They were proactive and friendly, answered all my questions patiently, and were incredibly respectful of my time -- literally saved me many hours, and were able to beat the best deal I was offered from a broker. I have never experienced this level of service buying a car. 10 !

Diego and Duy were simply outstanding. They went above and beyond and delivered fantastic customer service during our car purchase transaction. They truly wanted us to be happy, and it showed. I am very grateful to them.

Great experience. Our sales rep Sergio was super helpful and made the process easy. He also took time on his day off to come in to help get the car detailed and to run thru the features as we didn't have the time on the day of purchase.

Abdul Moneer was super great! Love our new XC60 T6 Polestar!

After locating the build we wanted it only existed at Autonation Volvo in San Jose, the only other build to our spec. was located on the East Coast. After negotiating a price with Jessica Morejon and Joey Edsberg ( Internet Sales ) we flew up from LA and had a tremendous experience taking delivery and doing the paperwork with Finance. Very smooth and efficient folks. Thank you!

I interacted with at least 5 people and every single one made me feel comfortable with the sales process

The process went smooth. They could not give me the car the same day due to some required software updates, but gave me a loaner car for the weekend. I really like the car, and the staff was very nice.

Customer service at this place is a mess. I was assigned Jamie Hinds . She showed no follow-through I went in expecting work done to get my Volvo started. I expected a lot of work done and was willing to pay for it but when I went to pick up my Volvo only three things were done they got it started but the things that were marked immediate attention we're not done. I guess they do this to get you to come back I'm not I would recommend no one to go there it's so unorganized. The service managers even worse I wanted to use my AutoNation credit card and use six months financing to pay off the repairs as stated on the website. But nobody knew what I was talking about I'm going to an independent Volvo repair Scandia on Evelyn avenue Regal in Sunnyvale. Soon as I pay off this mess with Volvo San Jose I'm going to take my car in there hopefully it'll get there to have the remaining repairs done totally unsatisfied I wish I could give no stars but you must get Stars in order to have a review.

Great hospitality. Professional, attentive, and worked with us to make sure we got the exact car we wanted. Thank you for your awesome service!

Wonderful experience! No pressure to buy even though we did. The salesman and finance people were very accommodating even after the dealership closed...they were happy to stay!

Buying the car and the salespeople are fine. However, the service I received after I bought the car was atrocious. I literally had the car for less than a month and the battery died. Getting an appointment, bringing in your car, and everything that comes along with that was the biggest headache. I regret my purchase if this is the customer service and car service I have to look forward to the duration of my Volvo ownership. I would avoid this car dealership at all cost. Happy and kind to take your money and then turn around and waste your time and treat you like crap when you come back for services...

Harvey has always provided outstanding service for my 2019 XC60 T8. He is professional, polite, always provides/finds out answers to my questions, and points out features on my vehicle I may not be aware of. He is a role model for exemplary customer service.

Excellent sales staff and transparent purchasing experience

I bought a 2019 XC90 using the COSTCO Auto program and received excellent service from SP Joseph Edsberg, SM Aravan Ghassemi and CFS John MacCarthy. They took great care to support my requirements, my needs, and made sure that I got what I was looking for. It was a good and happy experience!

Volvo AutoNation in San Jose sold us a Certified Pre Owned Lemon, and they are not communicating with us or working with us on a resolution. The Service Engine Light when on 5 days after we purchased a Certified Pre-Owned Volvo XC90. A fuel injector needs to be replaced, as well as 4 spark plugs. The engine is misfiring because of the faulty spark plugs and fuel injector. The worst part is that the dealership is not fixing it for us because the "warranty" has not registered for the car yet (they say it will take a few weeks), and they are not willing to fix it until the warranty registers. If the dealership itself is not willing to stick its neck out for the "warranty" they sold us --- it speaks volumes for the quality of the "warranty." The Volvo Pre-Owned Certification check did not catch 4 faulty spark plugs and a faulty fuel injector. Joseph in sales gave us good service until we drove off the lot. Stay away from this dealership.

Appreciate the collaboration to find the appropriate method to buy vehicle

Alannah was amazing! Great customer service. I bought a 2019 XC90. She took great care of me and made sure that I got everything I needed. I could not be happier!

AutoNation Volvo on Stevens Creek got our car ordered and made the process easy!

Sales staff is kind and give me good information to buy. Car is very nice and I'm very satisfied with car and service.

Excellent customer service! Love this dealership and all the staff we met and worked with. Thank you!!!

We went to get a duplicate key made. The key works but we are not able to attach to a key chair and will have to go back.

Good service and pleasant staff. I DO NOT like the fact that it took 1hr 15 minutes between showing up and getting the rental car. Please improve this or my next car will not be from you.

Made appointment. They were ready for me. Did repairs on time. Quality work. Friendly and helpful.

SAFETY & HEALTH of their patrons children is clearly NOT their priority! Sold me a defective car & gave me a loaner car that clearly belonged to a heavy smoker! Utterly disappointed! I took the liberty to attach some articles on effects of using a SMOKERS car with CHILDREN & adults.

Excellent repair service! Customer service staff is friendly and attentive to my car's requirements.

Everyone was very nice and informative, very much enjoyed my buying experience.

Very unhappy, wasting one hour to wait for the service car for nothing. 8:30am dropped off car , was told 2pm or 3pm, car will be ready, no call to pick up. When I called for inquiries, was told before 6pm. I called again 15 minutes before 7pm. No papers there means no car ready. Called again nest morning around 9:20, waiting for Jamie to call back. She did after 10am, she told me come at 11am, I told her I don’t have time to wait. Then, she said, “I’ll call you when the care is ready.” Around 12 noon, I was told the car is ready.!!!

As always, good service friendly and helpful people. I am glad that this dealer is close to my house, I always have my car serviced in this location.

I sent my XC90 for service and maintenance for the past 3.5 years, and the level of service that I received has been great and smooth, Strongly recommended.

Excellent demo, sales person, process and delivery experience.

The level of customer service was completely stellar! From sales, to finance, to management - I was extremely impressed with how nice, genuine and honest everyone was. This is what ultimately led us to buy from the San Jose location. Dustin is THE BEST!!!

When me and my wife went to Autonation, we did not have any plans of buying car. We just went for checking the prices and to get more details about the lease options available. We went to multiple shops prior that and the treatment we received from Autonation was awesome. Especially the sales representative Yoon. He explained us about the different models. He was able to convince us the advantages of taking XC60 over XC40. He helped us in understanding the different leasing options and he made sure that we are comfortable with the price. We bought car because of Yoon. Apart from that, everyone in Autonation treated us with respect and helped us in and out whether it is finance or sales. Highly recommended.

Great experience! Dustin was an awesome sales guy. Our new XC60 hybrid a fantastic ride.

We had a great service from Nick and the whole team

I had about 10 lease and buy experience and this was the by far the best experience.

excellent customer service

Great that my bulb could be replaced immediately! I always go to my dealer Smythe. They are great!

San Jose Volvo dealer is not a place to do any reasonable business. You will waste your time, and if you don't care about that, then you'll definitely waste a lot of your money. Came twice, since it was very close to my location. Both times was never even asked about if any help was needed. Managers in glass office were chatting between themselves while ignoring any customers in attendance. One or two only available sales looked like just after high school with zero sales experience or knowledge of what they are selling. They were busy making a very busy look with their computers. All while there was only one other customer at the entire place. After a very short discussion with one of the high school kids, we were offered an absolute final!!! price that was 30% higher than any other of 7 Volvo dealers that I later communicated in Bay Area. Only another choice given us was to leave and don't waste their time. This situation repeated itself both times as I decided to try again, hoping that I came at the wrong time or run into wrong people. What I found is that it all comes down from SJ dealership management. Their sales were also making their eyes towards glass office and hinting that they have zero leverage communicating on our behalf. After all this spectacle and while submitting requests online to all of the Volvo North California dealerships, this dealer didn't contact me until a week later, when I already bought XC90 from absolutely Amazing Niello team in Sacramento. That is where you won't waste time or money and receive amazing experience while being treated with dignity and respect no meter what expectations you would come there with.

Brought my 2 month old car with dead battery in for service. Service tech was awesome.

Total bait and switch operation. Called to see if they had the XC60 I wanted in stock and get a quote. Salesman sent me an email with a quote and told me if I came in, he could get me a better deal. Went to the dealership only to discover they didn’t have the vehicle I wanted and the better deal was on an older model that wasn’t even remotely comparably equipped. What a waste of time. Do yourself a favor and take your business elsewhere.

Total bait and switch operation. Called to see if they had the XC60 I wanted in stock and get a quote. Salesman sent me an email with a quote and told me if I came in, he could get me a better deal. Went to the dealership only to discover they didn’t have the vehicle I wanted and the better deal was on an older model that wasn’t even remotely comparably equipped. What a waste of time. Do yourself a favor and take your business elsewhere.

It is a 20k maintenance service for my xc90. Service advisor told me it should be one day, I drop off my car in the early morning, but I didn’t received any notice when my car is done. I need to call and leave an messaage in the late afternoon, but still didn’t get any response. Called again the next morning. Service advisor is not available so anothe person helped to check the status of my car. She said I need to wait until the next Morning, but I insist that this is just an 20k service and it should be done in one day according to service advisor. She checked again and said it is done and is ready to pickup. When I received the car, the paper said it is already done around the lunch time on the day I drop off.

We have a 2013 Volvo XC60 and the service department has always been great - Jamie is the service advisor we've been working with for the last few years and she's been wonderful to work with.

0 stars! This place is the worst car dealer I've ever experienced. They ignore people in the showroom. They almost never answer the phone and never return phone calls or emails. Basically, they don't care about customers at all. I experienced all sorts of problems and the sales manager wouldn't even come out to apologize. Oh, and don't expect any deals unless they're dying to get a car off the lot. Apparently, the GM (Jessica Morejon) and Sales Manager (Robert Roberts) are so tight-fisted, the sales staff say it's really difficult to sell cars let alone compete with other dealerships. AND, if you need to special order a vehicle, do it through Volvo USA directly. AutoNation Volvo San Jose lies about placing orders. Was told twice they'd placed my order only to discover they hadn't done so. Plus, there's no way for you to track your order if you go through the dealer. Expect to make lots of phone calls that will never get returned. For example, I was given a delivery estimate of 2 months and it took over 8!!! No status update phone calls. No apologies. No discounts. Only pressure to pick up the car immediately before they sold it to someone else. Just save yourself the hassle and avoid this place at all costs!

0 stars! This place is the worst car dealer I've ever experienced. They ignore people in the showroom. They almost never answer the phone and never return phone calls or emails. Basically, they don't care about customers at all. I experienced all sorts of problems and the sales manager wouldn't even come out to apologize. Oh, and don't expect any deals unless they're dying to get a car off the lot. Apparently, the GM (Jessica Morejon) and Sales Manager (Robert Roberts) are so tight-fisted, the sales staff say it's really difficult to sell cars let alone compete with other dealerships. AND, if you need to special order a vehicle, do it through Volvo USA directly. AutoNation Volvo San Jose lies about placing orders. Was told twice they'd placed my order only to discover they hadn't done so. Plus, there's no way for you to track your order if you go through the dealer. Expect to make lots of phone calls that will never get returned. For example, I was given a delivery estimate of 2 months and it took over 8!!! No phone status phone calls. No apologies. No discounts. Only pressure to pick up the car immediately before they sold it to someone else. Just save yourself the hassle and avoid this place at all costs!

Harvey was great, I went in due to a problem with my catalytic convertor and brakes and it was nice to see Harvey following through that Convertor was under extended warranty and brakes were fine and to not have a service team take advantage of the situation was great...thanks team

Worst Volvo dealer. Can take almost an hour to get someone to pay attention to you. They lie about everything. Almost never answer the phone and never return phone calls or emails. Only email I received was a lie saying they had placed an order for my vehicle. Checked 2 weeks later and there was no order. Promised delivery of my vehicle in 2 months. When I checked in 2 months, they said delivery would take another 2 months. Actual delivery took *8* months!!! No apologies. No discounts. Nothing but pressure to get the car off their lot immediately or they'd sell it to someone else. Do yourself a favor and shop elsewhere!

This dealership met my expectations for my first service on this car. The service rep received me on time at my designated appointment, discussed the services being done, and handed me off to Enterprise for a rental car as expected. The store experienced a power outage for most of the day and was not able to return my car the same day, but that was beyond their control. I was able to pick up my car the following day. The work done met my expectations.

Low-pressure, helpful, and reasonably quick. The lot is a little crowded and its hard to find parking, but it's not surprising given the location in San Jose. I'd totally come back to shop with them again in the future.

It was a pleasant experience bringing my car to AutoNation for service. My only gripe was the fact that I brought my car in at the earliest time available and it was still a seven hour wait before my car was ready for pick-up. This was for an inspection, tire rotation and alignment and wiper replacement. When I asked about the long wait, I was told the dealership had many cars come in for service that morning. I had an appointment that was made the previous week for the earliest time-slot available. How did all these other vehicles get in in front of my appointment?!? Small gripe for some, but it burned most of my day off..............

Excellent dealership to deal with. The folks are professional. Definitely recommend this dearlership with friends and family. I worked with Diego in sales and Jessica (GM). Very happy with my experience.

Robert Roberts , Danessa Day and Jihn McCarthy were all please and knowledgeable and made the buying experience pleasurable

One of the best car shopping experience ever! Sales manager Joel and finance manager John is fabulous!

We work with Nick from the showroom. We really love working with Nick, he answered all our questions patiently, and did not push us at all. This is what we really like about Nick.

We work with Nick from the showroom. We really love working with Nick, he answered all our questions patiently, and did not push us at all. This is what we really like about Nick.

Great Service, everything was as expected from a Volvo dealer

Well, I brought in my wife’s V50 for 150K service. I asked that they flush the brake system and inspect the brakes. They called back and reported that the rear pads, along with the rotors, should be replaced, and I approved. After my wife drove the car back home, she told me something is wrong and that I should drive it. I was surprised to find that the brake pedal traveled about three inches before you would feel any resistance. We have never encountered this condition previously. I called AutoNation, they were very nice and told me to bring the car back, which I did. After 3 days I called and was told that they purged the brake fluid again, found a small bubble in one of the brakes, and now everything is fine. Came back, tried the brake pedal, and found that it still had three inches of free play. Informed the service advisor, who brought a technician. The technician drove the car and told me this was normal. I insisted this condition was not normal and that it started after they changed the brakes, but he insisted everything is fine. I started driving back home, but when at the first traffic light the pedal sank almost to the floor, I brought the car back. They said they will investigate. After a few days I called, and was told that the purged the system again, and all is fine. Came back (a third time) to find that nothing has changed. I still though it was not acceptable, but since they assured me they tested the car thoroughly and everything is fine, I drove it home (a mistake). However, after driving the car once on a highway trip I realized it is quite dangerous to drive like this, and there was just no way that this was normal. Called yet again. The service adviser said he would have to talk to his boss. I called the following day and was told that his boss suggested that I bring the car over and they will do a thorough test of the brake system. However, this could be expensive, and I will have to pay for it. When I protested (after all, the problem did not occur before they worked on the car) he suggested I talk directly with Jim, the service manager. I called Jim, no answer, left a message asking him to call me back. Called the following day, left the same message. Called the third day, left the same message. He never answered, never called me back. I called the general number to find out whether Jim was working that week. Yes, he was, but he was busy. Is there someone else I could talk to? Sure. I got transferred to yet another number that rang with no answer. Bottom line, It’s been weeks, the car is still parked in front of our house, not drivable. No word from AutoNation yet. Not sure what to do next. AutoNation - if you are reading this page, perhaps someone could finally do something about it? the service adviser Sang has my details.

Great Job! Kathryn Each Call was followed up on efficiently.

All went well until it didn’t! The casing for the mirror didn’t fit, do it took an extra day. I thought the cost was rediculous.

Good customer support. Feel good working with Jamie.

I had a nail in my tire. It was a Saturday late afternoon. I made a call and Christine in the service dept made special arrangements to have my tire fixed. Her customer service was beyond excellent. She even had my car washed!

Was thinking of purchasing a used vehicle and started browsing cars.com. I ran into a low mileage parsche from 06'. I came to Auto Nation Volvo and took a drive and purchased. They have good service, I felt good. I took my car back for service a few days after, after finding an issue they can fix under warranty. They supplied my with good service and a rental. I recommend Auto Nation Volvo even though I bought a Porsche from them. I also commend cars com.

Outstanding service! Possibly the best service I have received on a car! The service rep was thorough, kind and took time to hear my concerns and immediately addressed them!!

Professional. Prompt and courteous service. Very happy with the work being done.

Have been this dealer about 18 years...its time to switch to the other dealer since the service quality is hard to compare with before...I believe due to good business so hard for them to keep good on that.

Routine maintenance. Very helpful Service Advisor.

I have been going to AutoNation ever since they bought out Smythe Volvo. I have owned my current Volvo for over 12 years now. They have always taken wonderful care of my car (and me). I have always needed a loaner car, which they provide. If for some reason a repair had issues, they took care of it efficiently and quickly.

My wife and I purchased an XC60. We got a referral to work with Jerwin Bautista. He was every bit of a car salesman anyone would want to deal with. The info he provided helped a lot in making choices and decision about car buying, and he’s never pushy. Also, once we picked the car we like, everyone who were involved in the transaction made an excellent effort to get us in and out of the dealership in less than 1.5 hours! If you are planning to buy Volvo, we highly recommend Auto Nation!

Basically experience is excellent, sale is passionate and patient. Service department is mastered. Always helpful. They provide rental car and CPO cover all repairing fee including labor fee. I paid nothing.

Very pleasant buying experience. Was able to work with the team at AutoNation Volvo San Jose and the Costco program to negotiate an acceptable deal. Very low stress .. not a lot of up-selling pressure.

1.5 stars Last year I bought a new XC90 Inscription from Jeff who was great and had great patience for us. 2 weeks ago on Sunday, I walked in to ask about the price on a fully loaded V90 CC that I had my eyes on. I was able to negotiate a price by Monday morning, and I got my loan approved and signed the purchase contract the same day, and I saw it as a good sign. On Tuesday I called my new sales person a few times and couldn't get through, I texted the sales manager and my loan officer tried to get through with no result as well. I was not happy, as I really shouldn't be chasing sales people to buy a 70k car, this simply isn't the type of customer service a luxury car dealer should be providing. Wednesday I got a text from the manager that I can still pick up if I bring the down payment, but the dealership still couldn't figure out how to send the wiring instructions. I arrived a couple hours earlier to pickup my car, was greeted promptly, but found that the bumper protector I wanted was not installed. I had to go to parts to pick it up and do it myself. The last straw was when I was unceremoniously handed a DIRTY key and told that since I already know how to use the car, I can walk myself out... A even better surprise came when I took the car to the office the next day. The car shook on the highway like giant washing machine and got worse when braking. I knew I should have test drove it on the highway, instead of trusting them. I took it in for service on Monday and was told that they replaced the rear rotor and confirmed it was fine. Guess what? It wasn't fine. Still shakes and now I have to go back again. Overall, my current experience is more than frustrating, especially considering they got over 130k from me in 1 year.

I’ve been coming here for service for 14 years and accepted that I was paying more than I would at a private shop in exchange for better service and especially the convenience of a Volvo courtesy car. The opportunity to try out various Volvo models while my car was being serviced lead directly to the purchase of a second Volvo for my wife. That’s all changed since AuotNation outsourced its courtesy car service to a car rental firm. What was a 5 minute process of getting into a courtesy car is now a half hour to hour hassle for a rental car. On top of that on the last two visits I had to wait 20 minutes and over forty minutes for the service department to bring my car to me after I arrived to pay for the service and retrieve my car. Not good. I question whether it’s now worth the extra long drive to Stevens Creek Blvd for service on our two Volvo’s.

The service rep was very helpful . Appreciate the ride to the rental car and also for the quick service

Jerwin and Adam are both experienced, patient and enthusiastic. They helped me with a smooth car buying experience.

This is for the sales department only Very patience staff came in multiple time to see vehicles before finally making a decision. I worked with Larry on one of my visits to see pricing and options. Last took time to try and locate the vehicle specs I wanted. After a few day and online research I was ready to purchase the vehicle. Working via email to get competitive pricing and let them know I was ready to purchase and we came in. Larry had the day off but Diego took care of us. The vehicle was pulled up washed and ready for a drive and inspection. Once we were happy with the condition they took it for a detail while we signed the paperwork in the finance office. Great experience, not pushy with add ons and it was probably one of the shortest signing I’ve ever experienced. Larry even called a week later to checked in and see if I had any questions about the vehicle.

Scheduled 10,000 Miles Service for my V90 Cross Country. The transaction was quick, easy and they gave me options while waiting for the car to be done. I decided to go back home and they called Uber. Overall, really happy with the experience

Prompt, efficient, courteous. Super-satisfied. Jamie was professional and was able to get my car serviced and returned to me by noon!

The whole team was great. They listened to what I was looking for and got me the deal I wanted. So happy with my new Volvo!

Purchased new 2018 Volvo Inscription T8 and had metallic bumper protector installed.

Service Writer Jamie Hinds was able to get my car in right away and I waited for my car in the lobby and l received my car on time exactly as promised.

Volvo autos are very comprehensive and require a significant amount of research to understand and appreciate all of the many features. Scott Rachfal was patient and thorough in walking us through all of the benefits the cars have. The dealership was clean and orderly.

Excellent customer service from start to finish. Made the entire test drive and buying process easy... including fair value for my trade in.

The Service Advisor, Harvey Flores was very attentive to my service needs. Everything was taken care of expeditiously.

Salesperson Joey was very knowledgeable and helpful. He knows the car very well even though it's literally a brand-new model (XC40 - I was their first or second sale of the new model).

I am extremely disappointed with the level of service I have received from Volvo San Jose since the purchase of my vehicle. When I stopped into the dealership to explore the XC60 the team was friendly, and even through the purchase process both our sales consultant Larry Lyons and sales manager Robert Roberts were extremely attentive. Unfortunately this is where the attentive service stopped. When I purchased my vehicle is was in the evening and dark outside, so two days later when I was checking out the details of my vehicle I noticed the an interior compartment appeared to be damaged/missing. I took pictures of the compartment and emailed Larry (who had previously emailed me and responded to my emails) without any luck/zero response. I have been emailing both Larry and Robert since January 21, 2018 and received no response. On March 12 I emailed again and I also chatted with a representative through there online chat system and explain my situation. The chat representative took my contact information and said he would notify the dealer representatives. A few days later I received an email and phone call from Larry indicating that he was out of the office for a few days and would reach out to me when he returned. When I did not hear from him I reached out again and once again I received ZERO response. At this point I am disappointed and frustrated with this experience and I need resolution. I purchased a new vehicle expecting it to be complete not missing parts and I had hoped that the attentive service would continue over the length of my lease. I guess I was expecting to much from AutoNation Volvo Cars of San Jose.

Service Manager explained the problems very well. Also suggested possible actions and alternatives to fix any issues.

As usual all my experience with my Volvo have been outstanding.

have been with them since 2015; recently leased another car from them. Jeff and Joey are very professional and made the whole process smooth.

Since I got my Volvo S60 four years ago Harvey has been my service advisor. I am happy with Autonation of Volvo and Harvey's service.

Jerwin Bautista was easy to work with and knowledgeable. He made the buying process quick and efficient.

First time at this Dealership, and it was very pleasant.My service advisor listened to my questions and had the problem checked out and solved.The entire staff was extremely friendly and professional and the needed services were performed while I waited . Snacks and beverages are provided as well as work stations, a lounge area, and beautiful new Volvo to drool over. Except for having to pay money it could not be any better. I will certainly be a repeat customer of this dealership, as they do a great job and a professional friendly atmosphere. Thank you!

Harvey did a great job answering my questions, and the car was ready promptly.

Wonderful experience leasing my car from the dealership.

My wife and I purchased a Volvo XC 90 from AutoNation in San Jose a few weeks ago. GREAT experience from beginning to end! We live in Sacramento and wanted to purchase the car locally, but we wanted Magic Blue. We found one online at AutoNation in San Jose. My wife called the dealer and spoke with Paul Mosher, the General Manager. She explained that we were diving from Sacramento. He was great on the phone and said to ask for Robert the Sales Manager when we arrived. Two hours later we got to AutoNation and Robert was waiting for us. He had the car pulled up out front ready for a test drive. We did a quick test drive and decided to buy the car. Robert introduced us to Jerwin Bautista from Sales. Between the two of them they churned through the financing and the rest of the paperwork. From when we arrived to driving off in our new car it took about two hours. We got a great price on the car and had an awesome experience with the team at AutoNation. I wouldn?t hesitate to recommend them after our very positive experience!

Sales Person Jeff Cox was very helpful in getting right Trim Level that was affordable for me. He went above and beyond and spent dedicated time with us to find the right model.

Great service with free shuttle service . Would of been better if it didn't take all day. Called me to get my car at 4:45, which left me leaving downtown San Jose at 5:15pm, truly a non city drivers worst nightmare.

Harvey is very pleasant and thorough. It all begins with the service representative.

I love this dealership(AutoNation Volvo Cars on Stevens Creek). I came in to look at a specific car, and I got to see and test drive that car. They never tried to sell me something different than what I wanted. This place is how it should be. No pressure at all. I can't say enough good things about this dealership and Jeff. I am one happy and completely satisfied customer. They have impressive cars and impressive customer service.

Nicest service experience I have ever had. Prompt attention from the moment I drove in. Great new VOLVO for a loaner car. Could not ask for more.

They took care of the problem the same day after initially telling me that it would not be looked at until the next day.

Excellent waiting area. Good coffee machine. Fast service.

Some one in the maintenance department lost my car key. It was later found in another costumer's car. It was returned to me a few days later. In the meantime the dealer ship ordered that a new key be made, at no charge to me and let me continue to use their loaner car. It was inconvenient and as a result I had to wait several days before I could actually bring home my own car. I would also like to mentions that the person who helped with this matter, Harvey Flores, was very helpful, understanding and considerate when dealing with this unfortunate matter.

Excellent service and done on time. Was kept informed about time and repairs done.

It is always a good experience at Smythe Volvo. They have a great shuttle service and are always very professional.

Appt setup was easy. I had a rental lined up but no one called me while I was walking around the dealership. Also no one called to give me a status update of the service. The service person was nice and knowledgeable and explained what they did.

Joey, our sales person was knowledgeable and answered all of our questions patiently.

There was an unusual problem with the armrest. The service manager, April, looked at it and sent a report to headquarters. They authorized replacement with no cost to me. April was very efficient and called when she said she would. The employee in charge of loaner cars also went beyond my expectations. They both should get a raise!

Shoutout to Chris for taking car of my vehicle! Super appreciate him being flexible to accommodate for my crazy work hours. The valet service and free car wash is a pleasant step up over other places that do car maintenance.

Excellent service and very professional. Thank you Harvey for great service, very attentive to our issues with the car. Kept us updated on status. Great job by everyone!!?

The overall annual maintenance and repair experience is excellent. However the shuttle pickup was late about 45 min for some reason.

Just purchased a used Volvo S60 and very pleased with the vehicle so far. Jerwin was super friendly, no pressure, and an excellent salesman. He was responsive to messages, and was able to get our vehicle transferred from another AutoNation at no charge. We were called by service department the day we drove the car off the lot to make an appointment to do minor repair on the bumper and install a license plate holder. Wes in Finance was very attentive and easy to deal with, as well. All-In-All, it was a very good experience!

DO NOT BUY A CAR HERE! I purchased a used car from this dealership on 12/3/16 and as of today 6/3/17 I still do not have license plates or tags or registration papers. 7 months!!! I have received a letter from the DMV stating I cannot legally operate my car on CA roads and in doing so I can be cited and the car impounded for outstanding fees due, vehicle verification and incomplete registration. I started contacting the dealership around 60 days inquiring about my plates and they kept giving me the same answer, "Don't worry you have until 90 days. I am sure they will arrive any day." At 90 days I spoke with the girl who processes the DMV and I was told they mailed me a letter to tell me I had to bring my car in to be VIN verified. A letter I never received because they sent it to an old address NOT listed on the bill of sale. I don't understand why no one else could tell me this information or even better someone should have called me to schedule this! She then proceeded to tell me she could send someone to me to verify my VIN. Feeling optimistic I agreed and she said we will contact you. 4 calls and 6 weeks later I finally got a hold of them and got my car verified. This was in April of this year. After 3 more weeks I started calling again with no luck. I get the same answer, "Give it a couple more weeks, these things take time." And now I have a car I can't drive and no one will give me a straight answer. Reading other reviews I am not the first and won't be the last. This dealership takes your money and does not fulfill their end of the contract. I do not have another car and have to take the bus or ride my bike to work. I purchased from a dealership to avoid any hassle and this has been the worst car buying experience ever.

Great service! Buying experience was very good - no pressure tactics. Pricing of the car was upfront - and got the pricing to a reasonable level. Trade in value was fair and no haggling experience. Overall, dealership does its best to make the buying experience hassle-free and make the customers happy.

Service team did a great job of identifying needed service, tires, and brakes for my S60.

Awesome service! Tang answered all of my questions and was super patient with me. I highly recommend Stevens Creek Volvo. My family and I will go back here for our next car and future service. Keep it up SCV!!!

Exceptional sales and service This dealer puts the customer first

I'm very satisfied w/ the service provided by Sang. Repair was done promptly, with high quality too.

All was great! ..............................................

I had an excellent purchasing experience at that Auto Nation Volvo in San Jose. I worked with both Jerwin Bautista and Joey Edsberg, and both were really friendly, helpful, and provided excellent customer service with no pressure whatsoever. I'd been considering an XC90 for several months, and had been talking to a number of dealerships, including a few that worked with True Car. The San Jose dealership offered the best price by far, and was open to negotiation as well. Adam in finance handled our final paperwork, and he was really friendly and helpful as well--and again, no pressure to add any additional services unless we wanted to. I tend to keep my cars a long time, so haven't had to buy many, but this was by far the best car buying experience I've had. Thanks, Jerwin, Joey, and Adam!

We love our Volvo XC90. We had the BEST experience with our sales associate, Jerwin Bautista from AutoNation Volvo San Jose. He is the most knowledgeable about all the functions and buttons with the XC90. If I had a question, he was able to respond and demonstrate it to me on the car. You may think that all sale associates would be able to answer questions, but I went to different dealerships and had different sale people and the majority could not answer my questions about different functions of the car. I was very confident in my purchase with him as my sales associate. If you are looking for an awesome sales associate for your Volvo, ask for Jerwin Bautista and Volvo San Jose!

Awesome car, awesome buying experience. Everyone at the dealership made everything so easy and fast -- and helped me get the best deal on the best car for me. Thanks!

From start to finish Ed Willis at Volvo made the buying process painless. I consider going to another dealer to look at their inventory, but Ed's customer service made this the only dealership I wanted to do business with

The service manager and techs are very approachable and do a very conscientious job in terms of servicing the car. AutoNation Volvo is very good at customer relations and answering any questions that a new car owner might have regarding the operation of the vehicle.

Diego was excellent from start to finish. No pressure, low key sales (which is how it should be). Excellent service, excellent car and happy wife. All good in my world.

just bought a 2017 xc90 and diego and armando at autonation in san jose did a great job helping me find the perfect car. they gave me an incredible deal and on the perfect car!

Car buying has never been this enjoyable! Everyone in this dealership has been nothing but courteous and beyond helpful, and they really know their product (which is more than can be said for many high end dealerships). I feel like I've been welcomed into the Volvo family, so much so that my husband will now consider a Volvo for his next car.

They sold me a car without a title." I purchased a $41,000 used car from Autonation Volvo of San Jose on November 13, 2016. It had been listed for sale since September 10, 2016. It is now January 11, 2017 and I still do not have a title and am unable to license the car. As it turns out, they sold me the vehicle when they did not yet have a title to it and were therefore not the legal registered owners. In fact, they did not even get a title to the vehicle until Monday, January 9, 2017. This is 4 months after they put it up for sale. Imagine my surprise. Now multiply my surprise by the fact that I have been unable to get a return phone call or email from anyone at Autonation to address their questionable (if not illegal) act. All my voicemails and emails to the salesman, the sales manager , the finance manager and the general manager of the dealership have so far gone unanswered. If they understood the concept of customer service or if they possessed even a modicum of ethics, this situation could have been averted and I would not be spending time warning you about this dealer. They got my $41,000 and all I got was a car without a title. I didn't even get a lousy Autonation T-Shirt. My advice: If you are in the market for a Volvo, when you get to Autonation Volvo of San Jose, keep driving.

Very straight forward, thorough knowledge of the vehicle, professional

S90 is a great car that's why I plan to purchase it since this May. However, this takes me too long time to wait for it. When I put my order this May in dealership, I was told my car could be delivered in Sep. That is why when my previous car was broken, I selected to lease a car from Enterprise to wait for S90. But when I came back later, I was told I had to wait 2 more months for this S90 until Nov. And this was not the last delay. Then it delayed for another month until Dec. Due to this inaccurate delivery date, I had to lease a car from Enterprise for almost four months and had to pay up to 1000 dollars per month. I really don't think this is a good experience for me. And I didn't get any reimbursement for this part. In addition, I didn't get any discount for this car even though I chose to wait for this S90 for half a year. Please care more about your customer.

Fast efficient, great job. Very understanding my service adviser

Keith Forster was terrific and so was everyone across the board. He really listened to what we wanted and what we liked/disliked and worked to get us a deal everyone walked away happy with. We literally went into every top-level dealership in the area (Mercedes, Audi, Jaguar, Infiniti, etc) and the team at Volvo were the warmest and most customer-focused BY FAR. Good not recommend the brand (we LOVE our XC90)---and this dealership---more. We weren't sold on Volvo initially and a couple of weeks later, it's one of the best decisions we made.

BEST DEALERSHIP & SALESPERSON. RECOMMEND TO ANYONE WHO IS THINKING ABOUT BUYING A NEW VEHICLE. THIS IS MY 3RD VOLVO; NEW VOLVO IS REVOLUTINIZED TO BEST DESIGN AND PERFORMANCE. I BELIEVE IT IS BETTER THAN ANY OTHER LUXURY SEDAN.

Drop off area and parking need to be bigger. Very congested during the drop off time of 9:00am.

Was in the market to purchase a car and walked away with a beauty!

Had my car towed to AutoNation Volvo when it wouldn't start and they squeezed me in for a same-day repair. Awesome!

attended my need, listened to me overall satisfied

Reasonably good experience on buying a non-Volvo lease return and using AutoNation for the first time. Good follow through by sales, little haggling, and satisfied with the result. Able to close the deal in one test drive and one evening.

Everyone was very helpful and understanding of the situation and handled my car well.

it was good experience, they did my car service earlier than my actual appointment.

My wife and I bought a V70 wagon several years ago from Jeff Cox at AutoNation Volvo. It was a very pleasant, straightforward experience. So, when we decided to buy an XC90 T8 Hybrid recently, we again chose AutoNation and Mr. Cox over other Bay Area dealerships. We contacted Jeff Cox, told him of our interest, and how we wished to have the car configured. Jeff thoroughly explained all of the car's many features , then quoted us a very good sales price ( considerably lower than other Bay Area Volvo dealers advertised). Never did we feel pressured, manipulated, or uncomfortable about any aspect of the purchase process. Mr. Cox and the other AutoNation staff we dealt with were courteous and professional. After we took possession of our new Volvo, Jeff Cox spent as much time as we needed demonstrating how to access the various electronic controls in our wonderful XC90 T8. We really liked this attention to detail. We could not be happier with our purchase and the excellent customer service we received. BTW, we have no connection with Volvo, the AutoNation dealership, nor any of its staff.

Fantastic experience. I was in the market for a new car, with my Mercedes lease reaching its expiration. Jeff Cox is a masterful sales professional who skillfully demonstrated the advantages of his product and worked with me to secure the car I wanted. The S60 Inscription Platinum is a HUGE value. Great product, great service great value.

I've been going to this dealership for service since my husband bought the S70 in 2000.

I recently bought a second hand Volvo XC90 and had mixed experiences. Although the staff all seem friendly and relaxed, it was impossible to get a response from the first salesman we were dealing with on email, even though we were trying to make an offer. After chasing him we managed to secure the car but the paperwork literally took 2.5 hours to complete. I couldn't understand why as I had said the time I was coming in with the cashier's cheque (for the whole amount) so there wasn't any surprises or finance issues to resolve. However they still had the car out on the lot, hadn't washed or detailed it and it didn't come with a second key (as it was supposed to on the paperwork). So I had to chase that and come back in at another day for them to program it. During the document signing I was passed from person to person throughout the time and had to sign 14 or so documents, some of which was to confirm that I had been shown paperwork when I hadn't been. When I pointed this out they had to go and get the proper paperwork before I would sign. So that part of the process was incredibly inefficient and unprofessional. However, a bright part of the day was my dealings with Keith Forster. He was an amicable, friendly and helpful man. He introduced me to Jerwin and Geoff, who both helped me understand all the buttons and the navigation system (this is my first Volvo). So overall I would say it was a very mixed experience and I would have expected much more from a certified Volvo dealership.

AutoNation Volvo was great in providing the 20,000 mile service on my vehicle. They performed a thorough inspection, completed the task on time, and presented me with a clean vehicle.

Jeff Cox was helpful, courteous, friendly and has a great sense of humor. It's nice to see guys that have been with the company a long time. Something you don't see a lot of other dealerships. Good team at Auto Nation Volvo on Stevens Creek. Great car and loving it! Thanks Jeff!

I hate the car buying process since I always worry whether I got the best deal. Our sales person Reny Aganad at Stevens Creek Volvo made that easy for us. He was not pushy and answered all our questions and gave us time to make out decision. Instead of focusing on the deal he let us focus on buying the right car for our budget and driving needs. He followed up after the purchase to check on us and remind us to schedule our appointment to have CarPlay installed.

Great service by all, great follow up and the loaner car made it flawless experience

I like the dealership best for repairs because I always get a free loaner car for as long as my car is in the shop and I can pick it up and drop it off right there. On my previous service they told me I needed about $1500 in repairs. Naturally I took it to another shop for a second opinion. AAA car repair said nothing they said I needed was actually needed but that they found a different problem. So I took it to an independent Swedish car repair shop. They told me all of the items listed needed to be done but I'm not sure if that was true or not. In the end I just got most of it done at the dealership. I don't know about cars but I love my Volvo!

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Best car buying experience I've had to date. No hassle, no pressure. Got a great deal with no negotiation required.

I was impressed with the service department. The technicians analyzed and repaired my SUV quickly and also washed my car. M

All around great service... Communicating was easy and timely.

I bought a Volvo XC60 as a birthday gift for my wife from AutoNation at Stevens Creek site just before Memorial Day. It's a wonderful experience getting professional service from Keith Forster, who cares about what a customer needs than anything else. We drove to Reno with the brand new XC60 next day after getting the car, and we were very happy with the driving experience: high performance, easy to cut into a car-pool lane with automatic Turbo-mode; very economic, about 30 MPG from home to Reno; feeling absolutely safe like Mercedes-Bens style; Elegant exterior and interior design; great driving visibility with SUV high seat; convenient life-time in-car internet access, although it's not that fast but good enough. We really love the car!

This dealership has been servicing my 1993 850 over the past 5 years. They have kept it in top running condition and were always accurate with problem diagnoses along with providing timely and reasonably priced repairs. I would highly recommend this dealership for their Volvo service!

Took vehicle in on time gave us a comparable loner car. Service was finished sooner than expected.

I recently purchased a battery thru AAA battery service. Apparently the battery was inadequate for my 2010 Volvo S-80. Jamie helped co-ordinate my claim and delivered the battery to AAA service. This resulted in my getting a refund for the AAA battery.

Harvey is a great service manager. He is a great communicator and totally understands customer service! Thanks Harvey!!!

We worked with Ed Willis and had an excellent experience. Bought a XC90 Hybrid. Love the car, everything we had expected, and more!

I have been bringing my Volvos to Autonation for 15+ years without fail and generally have had positice experiences. Unfortunately, my last two appointments have not been favorable. Towards the end of 2015, I wrote two postive customer service reviews on their website for Francisco and never heard back from anyone. My last appointment (April 26) ended on a bad note as well. The loaner car was filthy and was itself in need of maintenance; it stalled out at every stop. Upon returning the loaner, I informed them and was pretty much blown off. Sadly, I will be looking elsewhere for a reputable Volvo mechanic.